Operations Manager

MV Transportation, Inc.; Reno (NV); On-site; USD 90,000 - 120,000; Full time

Job summary

MV Transportation, Inc. in Reno, NV is seeking an Operations Manager to lead the daily operations of the paratransit/demand-response program at the assigned location, ensuring delivery of annual business plans and compliance with contract and company procedures.

The role focuses on on-time performance, driver availability, call center management, customer relations, staff development, and adherence to safety programs. Strong communication and independent work style are essential.

Qualifications

• Three years of paratransit and demand-response management experience.
• Experience in scheduling and personnel management and training.
• Strong written and verbal communication; able to work independently.

Responsibilities

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through direct contact and outreach programs.
• Identify, select, train, and mentor location staff.
• Communicate with location staff and support teams.
• Assist in safety and training programs to ensure compliance.
• Maintain client contact to meet or exceed expectations.
• Review key operational metrics daily, weekly, and monthly.

Job description

MV Transportation is seeking an Operations Manager for proposed business to provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for, but not limited to:

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train, and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contribute to maintaining the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly, and monthly review of key operational metrics.
• Implement, promote, and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.

Talent Requirements

• Must demonstrate at least three (3) years of responsible paratransit and demand response/microtransit management experience in positions of comparable responsibility.
• The ideal candidate would have experience in scheduling and personnel management and training.
• Must be able to work independently and have strong written and verbal skills.
• Knowledge of the contractual obligations is a must to perform this job correctly.
• Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers' activity.
• Experience managing fast paced environment.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

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