Operations Manager

MV Transportation, Inc.; Pomona (CA); On-site; USD 90,000 - 103,000; Full time

Job summary

MV Transportation, Inc. is seeking an Operations Manager to lead an assigned operating location, guiding daily operations to meet annual business plans.

The role oversees on-time performance, driver availability, call center operations, and customer relations, while mentoring staff and ensuring regulatory compliance. The ideal candidate has at least three years in an Operations/Assistant General Manager role within transit/paratransit settings, with scheduling, personnel management and training

Qualifications

• Minimum of three years of direct successful experience in an Operations/Assistant General Manager capacity.
• Experience in scheduling, personnel management, and training.
• Strong written and verbal communication skills.
• Knowledge of contractual obligations.
• Familiarity with Trapeze software.
• Experience managing a fast-paced environment.

Responsibilities

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Communicate with location staff and support team members regularly.
• Assist in overseeing safety and training programs to ensure compliance with company, contract and regulatory requirements.
• Maintain safety culture of the division.
• Maintain client contact to meet or exceed expectations.
• Assist with periodic departmental audits.
• Review key operational metrics daily, weekly and monthly.
• Implement, promote and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.

Skills

Operations management

Scheduling

Personnel management

Training

Communication

Contract terms

Tools

Trapeze

Job description

MV Transportation is seeking an Operations Manager for proposed business will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for but not limited to:

Job Responsibilities

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contributes to maintain the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Participates in location labor and employee relations activities.

Talent Requirements

• Minimum of three years of recent (within the past five years) direct successful experience in an Operations/Assistant General Manager capacity managing a transit property/operation of paratransit services.
• The ideal candidate would have experience in scheduling, personnel management, and training.
• Must be able to work independently and have strong written and verbal skills.
• Knowledge of the contractual obligations is a must to perform this job correctly.
• Knowledge of company policy assures that the field operator is using consistent measures to assess a driver’s activity.
• Trapeze experience preferred.
• Experience managing a fast-paced environment.

Starting salary range: $90,000 - $103,000

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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