Operations Manager

MV Transportation; Selma (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

MV Transportation seeks an Operations Manager to lead the assigned California location, ensuring delivery of annual business plans and compliance with contract and company policies. You will supervise daily operations, manage drivers, coordinate call center activities, and drive safety and performance across the site.

Ideal candidates have experience in scheduling, personnel management, and training, with strong written and verbal communication and knowledge of contractual obligations.

Qualifications

• Must have 1–3 years of management experience in a paratransit setting or similar size operations.
• Experience with scheduling, personnel management and training is preferred.
• Ability to work independently with strong written and verbal skills.
• Knowledge of contractual obligations and company policies is essential.
• Experience with fast-paced operations and safety/compliance focus.

Responsibilities

• Manage on-time performance and driver availability.
• Oversee all call center functions and customer relations.
• Identify, train, and mentor location staff.
• Communicate frequently with staff and support teams.
• Oversee safety programs and regulatory compliance.
• Review key operational metrics daily, weekly, and monthly.

Skills

Management experience

Scheduling

Personnel management

Training

Contractual obligations knowledge

Policy compliance

Trapeze experience

Fast-paced environment experience

Tools

Trapeze scheduling system

Job description

Overview

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Responsibilities

MV Transportation is seeking anOperations Manager for proposed business to provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for, but not limited to:

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train, and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contribute to maintaining the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly, and monthly review of key operational metrics.
• Implement, promote, and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.

Qualifications

Talent Requirements:

• Must have one (1) to three (3) years of management experience in a similar sized paratransit environment.
• The ideal candidate would have experience in scheduling and personnel management and training.
• Must be able to work independently and have strong written and verbal skills.
• Knowledge of the contractual obligations is a must to perform this job correctly.
• Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers’ activity.
• Trapeze experience preferred.
• Experience managing fast paced environment.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.