Operations Manager

MV Transportation, Inc.; Florida; On-site; USD 70,000 - 110,000; Full time

Job summary

MV Transportation, Inc. is seeking an Operations Manager to lead the assigned location’s daily transportation contract, ensuring on-time performance, driver availability, and customer satisfaction.

You will collaborate with the support team, manage staff, and implement policies to meet annual business plans while adhering to safety and regulatory requirements. You will oversee scheduling, training, and labor relations, and maintain strong client and driver communication.

Qualifications

• 1–3 years of management experience in a paratransit environment.
• Experience in scheduling and personnel management.
• Ability to work independently with strong communication skills.
• Knowledge of contractual obligations and policy adherence.

Responsibilities

• Manage on-time performance and driver availability.
• Oversee call center functions and customer relations.
• Identify, train, and mentor location staff.
• Communicate with staff and support teams regularly.
• Oversee safety and training programs to meet requirements.
• Maintain client contact to meet expectations.
• Support labor and employee relations activities.
• Review operational metrics on a daily/weekly/monthly basis.

Skills

Management experience (1-3 years)

Scheduling

Personnel management

Strong written and verbal

Tools

Trapeze software

Job description

MV Transportation is seeking an Operations Manager for proposed business to provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures.

Job Responsibilities

• Effectively manage on-time performance and driver availability
• Effectively manage all call center functions
• Effectively manage customer relations through both direct contact and outreach programs
• Identify, select, train, and mentor location staff
• Effectively and frequently communicate with location staff and support team members
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements
• Contribute to maintaining the safety culture of the division
• Maintain client contact routinely to meet or exceed expectations
• Assist with conducting periodic departmental audits
• Daily, weekly, and monthly review of key operational metrics
• Implement, promote, and adhere to company policies and procedures
• Participate in location labor and employee relations activities

Talent Requirements

• Must have one (1) to three (3) years of management experience in a similar sized paratransit environment.
• The ideal candidate would have experience in scheduling and personnel management and training.
• Must be able to work independently and have strong written and verbal skills.
• Knowledge of the contractual obligations is a must to perform this job correctly.
• Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers’ activity.
• Trapeze experience preferred.
• Experience managing fast paced environment.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

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