Operations Manager

MV Transportation; Lancaster (CA); On-site; USD 90,000 - 104,000; Full time

Job summary

MV Transportation is seeking an Operations Manager for our California location to provide leadership and direction to supervise paratransit services and ensure delivery of annual business plans. You will oversee daily operations of the contract in alignment with agency policies and company procedures.

The role emphasizes improving on-time performance, managing call center functions, customer relations, staff mentoring, safety training, and regular audits.

Qualifications

• 1–3 years of management experience in a paratransit environment.
• Experience in scheduling, personnel management, and training.
• Ability to work independently with strong written and verbal skills.
• Knowledge of contractual obligations for the role.
• Understanding of company policy and driver activity measurement.
• Scheduling software experience preferred.
• Experience in a fast-paced environment.

Responsibilities

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through direct contact and outreach.
• Identify, select, train, and mentor location staff.
• Communicate with location staff and support teams.
• Oversee safety and training programs to ensure compliance.
• Maintain client contact to meet or exceed expectations.
• Assist with periodic departmental audits.
• Review key operational metrics daily, weekly, and monthly.
• Implement and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.

Skills

Management experience

Scheduling

Personnel management

Training

Written and verbal skills

Contractual knowledge

Fast-paced environment

Tools

Scheduling software

Job description

Overview

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Responsibilities

MV Transportation is seeking anOperations Manager for proposed business to provide support, leadership, and direction to the assigned operating location to supervise paratransit services to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for, but not limited to:

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train, and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
• Contribute to maintaining the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly, and monthly review of key operational metrics.
• Implement, promote, and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.

Qualifications

Talent Requirements:

• Must have one (1) to three (3) years of management experience in a similar sized paratransit environment.
• The ideal candidate would have experience in scheduling, personnel management, and training.
• Must be able to work independently and have strong written and verbal skills.
• Knowledge of the contractual obligations is a must to perform this job correctly.
• Knowledge of company policy assures that the field operator is using consistent measures to assess a driver’s activity.
• Scheduling software experience preferred.
• Experience managing fast paced environment.

Starting pay rate: $90,000 - $104,000

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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