Operations Manager

MV Transportation; Indianapolis (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading transportation company is seeking an Operations Manager in Indianapolis, IN, to provide support and leadership at their facility. This role includes managing operational performance, ensuring compliance with safety standards, and mentoring staff. The ideal candidate will have management experience in paratransit, strong communication skills, and knowledge of contractual obligations. This position offers the chance to impact daily operations in a dynamic environment.

Qualifications

• 1 to 3 years of management experience in a paratransit environment.
• Experience in scheduling and personnel management and training.
• Ability to work independently.

Responsibilities

• Manage on-time performance and driver availability.
• Manage call center functions and customer relations.
• Identify, select, train, and mentor location staff.
• Oversee safety and training programs.

Skills

Management experience in paratransit

Scheduling and personnel management

Strong written and verbal skills

Knowledge of contractual obligations

Ecolane experience

Managing a fast-paced environment

Job description

Operations Manager

Job Location: US-IN-Indianapolis

Overview

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Responsibilities

MV Transportation is seeking an Operations Manager who will provide support, leadership and direction to the assigned operating location to ensure delivery of annual business plans. The Operations Manager will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for but not limited to:

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contribute to maintain the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Participates in location labor and employee relations activities.

Qualifications

Talent Requirements:

• Must have one (1) to three (3) years of management experience in a similar sized paratransit environment.
• The ideal candidate would have experience in scheduling and personnel management and training.
• Must be able to work independently and have strong written and verbal skills.
• Knowledge of the contractual obligations is a must to perform this job correctly.
• Knowledge of company policy assures that the field operator is using consistent measures to assess a driver's activity.
• Ecolane experience preferred.
• Experience managing a fast paced environment.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.