Operations Manager

Two Men and a Truck International Inc.; Plano (TX); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Training & Development

Career Advancement

Leadership Role

Job summary

Two Men and a Truck® in Plano, TX is seeking an Operations Manager to lead daily moving operations, oversee crew leadership, staffing, scheduling and dispatch, safety, and fleet readiness while delivering an exceptional customer experience.

You will develop people, drive productivity, and partner with leadership to ensure high performance and a seamless customer journey in a fast-paced environment.

Qualifications

• Bachelor's degree in business, management, logistics or related field preferred.
• Experience in operations, logistics, or moving/related service leadership.
• Experience supervising and developing employees.
• Strong leadership and accountability skills.

Responsibilities

• Lead & Develop the Team and provide daily leadership to movers, drivers, and operations staff.
• Oversee staffing, scheduling, dispatch, safety, and fleet readiness.
• Monitor KPIs, productivity, service quality, and costs; identify improvement opportunities.
• Collaborate with leadership, sales, and customer service for a seamless customer experience.

Skills

Leadership

Staffing and Dispatch

Customer Service

Problem Solving

Communication

Education

Bachelor's degree in business/management/logistics

Tools

Microsoft Office

Job description

Drive your career forward with TWO MEN AND A TRUCK®!

We’re looking for a motivated, hands-on Operations Manager to help lead our team in Plano, Texas. This is an excellent opportunity for an experienced operations leader who enjoys developing people, solving problems, keeping a fast-paced operation running smoothly, and delivering an exceptional customer experience.

As an Operations Manager, you’ll oversee the day-to-day execution of our moving operation, including crew leadership, staffing, scheduling and dispatch, safety, fleet readiness, customer service, and operational performance.

If you’re a strong leader who thrives in a fast-moving environment and enjoys building successful teams, we want to hear from you.

WHAT WE OFFER

• Competitive salary: $55,000–$65,000, depending on experience
• Health, dental, and vision insurance options
• Paid Vacation Time
• Paid training and professional development
• Career advancement opportunities with a nationally recognized brand
• A leadership role where you can directly impact team performance and customer experience

WHAT YOU'LL DO

• Lead & Develop the Team
• Build a positive, accountable, team-oriented workplace culture
• Coach, train, motivate, and develop team members
• Provide daily leadership and direction to movers, drivers, and operational team members
• Help determine staffing needs based on projected business volume
• Coordinate employee scheduling and daily dispatch
• Hold employees accountable to company expectations, safety requirements, and performance standards
• Assist with employee performance management and corrective action when necessary
• Manage Daily Operations
• Oversee the daily execution of moving services to ensure crews are prepared, dispatched efficiently, and positioned for success
• Monitor schedules, staffing levels, job progress, and operational challenges throughout the day
• Respond quickly to schedule changes, call-offs, customer concerns, equipment issues, and other operational needs
• Identify opportunities to improve productivity, efficiency, service quality, and profitability
• Work closely with leadership, sales, customer service, and frontline employees to ensure a seamless customer experience
• Work with crews to identify opportunities to continuously improve the customer experience

Safety, Fleet & Compliance

• Promote a strong culture of safety throughout the operation
• Ensure compliance with applicable DOT regulations and FMCSA requirements
• Coordinate fleet maintenance and help ensure trucks and equipment are safe, clean, and ready for daily operations
• Monitor equipment and operational inventory
• Support incident reporting and other safety-related processes
• Ensure employees follow company policies, procedures, and established operating standards

Operational Performance

• Monitor operational KPIs and performance data
• Help manage labor efficiency, productivity, service quality, and operational costs
• Review performance trends and identify opportunities for improvement
• Partner with leadership to establish and achieve operational goals
• Protect and positively represent the TWO MEN AND A TRUCK® brand in the Dallas community

WHAT WE'RE LOOKING FOR

• Bachelor's degree in business, management, logistics, or a related field is preferred but not required
• Moving industry experience is helpful but not required
• Previous operations, logistics, transportation, service industry, warehouse, field service, or similar leadership experience
• Previous experience directly supervising and developing employees
• Strong leadership skills with the ability to coach, motivate, and hold team members accountable
• Ability to manage multiple priorities in a fast-paced, constantly changing environment
• Strong problem-solving and decision-making skills
• Excellent organization and time-management skills
• Strong written and verbal communication skills
• Commitment to outstanding customer service
• Ability to analyze performance and identify opportunities for operational improvement
• Comfortable using Microsoft Office and learning business management software

IDEAL BACKGROUNDS

• Candidates with leadership experience in moving and storage, transportation, logistics, delivery, warehousing, home services, field services, hospitality, retail operations, or other high-volume service businesses may be especially successful in this role.

READY TO MOVE YOUR CAREER FORWARD?

At TWO MEN AND A TRUCK®, we're more than a moving company—we're a people-development company that happens to move.

If you're ready to lead a team, improve operations, solve problems, and make an impact every day, apply today to join our Dallas team as an Operations Manager.

TWO MEN AND A TRUCK® is an equal opportunity employer.