Operations Manager

Paycom - ATS; Phoenix (AZ); On-site; USD 55,000 - 85,000; Full time

Job summary

Paycom - ATS in Phoenix, AZ seeks an Operations Manager to support the CSC Manager and guide operation associates, drivers and technicians. The role prioritizes safety, staffing, training, and efficient workflow management to ensure high utilization and on-time delivery.

You will promote safety, assist in hiring and training, provide direction, manage processes and paperwork, prioritize loads, coordinate with fleet managers, and maintain strong customer communication while adhering to DOT

Qualifications

• Excellent verbal and written communication skills are essential.
• Knowledge of DOT regulations, federal and state standards is required.
• Ability to prioritize and manage multiple projects and duties.
• Self-starter with strong attention to detail and confidentiality.
• Professional demeanor and good interpersonal skills are needed.

Responsibilities

• Promote safety in all actions.
• Assist in hiring and training of operations staff including Right Way Training and CSR processes.
• Provide direction to all operation associates, drivers and technicians.
• Manage processes and corresponding systems.
• Review and adjust staffing to maximize utilization and on-time delivery.
• Prioritize loads for timely delivery and coordinate with fleet managers.
• Provide efficient, friendly customer contact and maintain paperwork and reports.

Skills

Verbal & written comms

DOT regulations

Multitasking

Detail oriented

Confidentiality

Professional demeanor

Education

High School Education or equivalent

Job description

Job Details: Job Location: AZ Phoenix - Phoenix, AZ 85043,

The Operations Manager will be responsible for assisting the CSC Manager as well as carrying out direction and responsibilities to all operation associates,drivers and technicians.

A Day in the life of an Operations Manager:

• Promote safety first in all actions
• Assist in the hiring and training of operations associates including Right Way Training, Driver Tablet training, and CSR process training
• Provide direction and guidance to all operation associates, drivers and technicians
• Manage processes and corresponding systems
• Review and make changes as needed to maintain the most efficient staffing of company units to achieve the highest utilization as possible
• Prioritize loads for timely delivery
• Work with fleet managers to assign loads to drivers in a fair and equitable manner
• Provide efficient friendly customer contact
• Control and complete paperwork and reports as required
• Manage Fleet manager schedules and desk assignments
• Communicate with all operations associates and drivers regarding company and customer requirements
• Continually update knowledge of federal and state regulations
• Communicate with internal and external customers as required

Additional Responsibilities:

• Carries out duties assigned by center manager or regional manager as required
• Work with and support the business development managers to grow the business
• Responsible for overall CSC operations during the absence of the center manager

Qualifications:

• High School Education or equivalent
• One year experience as a fleet manager in transportation industry

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills
• Knowledge of DOT regulations, federal and state standards
• Ability to prioritize and manage multiple projects
• Self-starter with detail oriented work habits
• Able to maintain confidentiality
• Display professional demeanor
• Good interpersonal skills; able to work well with wide range of individuals
• Demonstrate dependability through good attendance and adherence to timelines and schedules
• Basic computer skills, strong desktop and administrative skills
• Knowledge of basic company employment policies and procedures

Physical Requirements:

• Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, and talking, hearing and visual activity.
• Occasional lifting (up to 20 pounds).

Working Conditions:

Normal office environment. This role routinely uses standard office equipment such as computers, phones, and copier/printer/scanners.