Operations Manager

Jobtailor; Philadelphia (Philadelphia County); Hybrid; USD 27,552 - 41,328; Full time

Job summary

Jobtailor is seeking an experienced Independent Contractor (IC) logistics professional in the Philadelphia area to manage courier routes, ensure client standards, and coordinate with ICs for timely service and documentation.

The role focuses on route planning, issue resolution, and margin monitoring while maintaining strong customer relationships and effective communication across teams.

Qualifications

• Experience with ICs, logistics and courier route management.
• Excellent interpersonal and written/verbal communication skills.
• Ability to plan, prioritize, and organize competing tasks or deadlines.
• Ability to work from home with travel in the assigned area.
• Proficient in MS Office (Outlook, Excel, Word).
• Valid driver''s license and a clean vehicle.
• Ability to lift up to 50 pounds occasionally.

Responsibilities

• Meet with Client frequently to build relationship and complete visit documentation.
• Review OTD, Piece Scan and Location Scan by Account.
• Create, review, and resolve service issues using Delivery Incident Reports (DIRs).
• Complete customer reports/audits.
• Independent Contractor (IC) activities and related tasks.
• Meet with potential ICs to verify capabilities and discuss routes.
• Plan route coverage and communicate with ICs.
• Monitor services to ensure ICs meet contractual requirements.

Skills

Logistics/Courier Route Management

Customer Service

Independent Contractor Relationship

Gross Margin Management

MS Office Proficiency

Education

Valid Driver's License

Tools

ECMobile

MS Office Programs

Job description

• Meet with Client on a frequent basis to build relationship & Complete Visit Documentation.
• Review of OTD, Piece Scan and Location Scan by Account.
• Creating, reviewing, and resolving service issues utilizing Delivery Incident Report’s (DIR's).
• Complete customer reports/audits.
• Independent Contractor (IC) Activities.
• Meet with potential IC to verify capabilities of candidate.
• Meet with IC's to discuss route, stops, issues, client concerns, and scanning.
• Orient IC’s to Client Standards, Standard Operating Procedure (SOP), and enter into system.
• Monitor services to ensure IC’s meet all contractual requirements (apparel, paperwork, etc.).
• Assist in troubleshooting eCMobile issues.
• Plan route coverage and route changes and communicate with IC.
• Ensure all services are performed in a timely manner.
• Gross Margin Management.
• Negotiate with IC’s regarding contracted services and settlement.
• Monitor Gross Margin by Account to ensure it exceeds budgeted targets.
• Complete driver pays activities (Special Order Request’s (SOR's), service type adjustments, manual adjustments).

Requirements

• Experience with utilizing IC’s, logistics/courier route management, route scheduling and customer service.
• Excellent interpersonal skills necessary for driver and customer interactions.
• Ability to effectively communicate verbally and in writing at all levels of the organization.
• Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
• Ability to understand the independent contractor relationship.
• Ability to work from home with travel throughout assigned area as required.
• Ability to work additional hours to deal with operational issues when necessary.
• Proficient in basic MS Office Programs (Outlook, Excel, and Word).
• Must maintain a valid driver’s license and clean, functional vehicle.
• Ability to lift up to 50 pounds on occasion.

Core Competencies

Demonstrates expertise in logistics and courier route management, ensuring compliance with client standards and contractual requirements. Proficient in customer service and effective communication, with a strong ability to manage independent contractor relationships and operational challenges.

Highest-signal resume keywords

• Logistics/Courier Route Management
• Customer Service
• Independent Contractor Relationship Management
• Gross Margin Management
• MS Office Proficiency

ATS Optimization Keywords

Hard Skills

• Route Scheduling
• Service Issue Resolution
• Visit Documentation
• Driver Pays Activities
• Operational Issue Troubleshooting

Soft Skills

• Excellent Interpersonal Skills
• Effective Communication
• Independent Judgment
• Organizational Skills

Certifications & Qualifications

• Valid Driver's License

Industry Keywords

• Independent Contractor Activities
• Standard Operating Procedure (SOP)
• Gross Margin Monitoring
• Client Standards
• Route Coverage Planning

Tools & Technologies

• ECMobile
• MS Office Programs