Operational Key Account Manager

Jobtailor; Atlanta (GA); On-site; USD 85,000 - 130,000; Full time

Job summary

Jobtailor in Atlanta, GA seeks a seasoned Key Account Manager in transportation and logistics to lead strategic accounts, deepen client relationships, and grow share of wallet across divisions.

You will own onboarding, coordinate cross-functional teams, negotiate rates, monitor performance, and deliver data-driven logistics solutions that meet client needs and drive revenue.

Qualifications

• Bachelor's degree or equivalent in business, logistics, or supply chain management.
• Experience in key account management within transportation and logistics is preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Act as primary contact for key accounts and manage relationships across levels.
• Lead onboarding and implementation across client projects.
• Coordinate cross-functional teams to deliver bespoke logistics solutions.
• Monitor performance against KPIs and drive cost savings for clients.

Skills

Key Account Management

Supply Chain Management

Client Relationship Building

Operational Oversight

Data Analysis

Education

Bachelor's degree in business, logistics, supply chain management, or related field

Tools

Microsoft Office Suite

EDI Solutions

Relevant Software

Job description

Responsibilities

• Act as primary contact for key accounts as defined by branch- and regional management
• Penetrate customer’s organization to identify and build relationships at all levels
• Work across DSV’s network and divisions to maintain and grow share of wallet
• Ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes
• Provide clients with market insights to best predict and maneuver market challenges
• Create, maintain and update SOPs
• Lead client onboarding and implementation
• Oversee day-to-day operational activities, identify risks, pain points and service gaps
• Lead any and all collaboration efforts across internal stakeholders involved with the client
• Head up and respond to spot quote requests identify upselling opportunities
• Ensure data quality KPIs are met including timeliness and billing days
• Achieve and maintain acceptable AR rating
• Monitor, analyze and action customer performance according to committed volumes
• Monitor, analyze and action DSV performance according to KPIs in Service Level Agreement
• Ensure client reporting requirements are met
• Conduct effective client business reviews on scheduled cadence and own any follow up items
• Facilitate/support contract and rate negotiations
• Identify new opportunities and structure deal teams to execute the opportunity to a win
• Develop account plans and action outlined satisfaction, threats and development opportunities
• Create and deploy bespoke logistics solutions according to client needs
• Challenge the norm
• Determine necessity and feasibility of EDI and other tech solutions that will support eBooking
• Analyze volume- and workflows to optimize productivity and uncover cost savings for client
• Manage rate optimization and yield management

Requirements

• Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
• 5+ years of experience in key account management in the transportation and logistics industry is preferred
• Experience with supply chain management, transportation, warehousing, and distribution
• Strong communication and interpersonal skills
• Excellent problem-solving and decision-making skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Knowledge of transportation and logistics industry trends and best practices
• Proficient in Microsoft Office Suite and other relevant software

Core Competencies

Demonstrates expertise in key account management within the transportation and logistics industry, focusing on client relationship building, operational oversight, and strategic account planning. Proficient in analyzing performance metrics and optimizing logistics solutions to enhance client satisfaction and drive business growth.

Highest-signal resume keywords

• Key Account Management
• Supply Chain Management
• Transportation Industry Knowledge
• Client Relationship Building
• Operational Oversight

ATS Optimization Keywords

Hard Skills

• Logistics Solutions Development
• Rate Optimization
• Data Analysis
• Market Insight Provision
• SOP Creation and Maintenance

Soft Skills

• Strong Communication Skills
• Interpersonal Skills
• Problem-Solving Skills
• Decision-Making Skills
• Organizational Skills

Industry Keywords

• Transportation
• Logistics
• Warehousing
• Distribution
• Customer Performance Monitoring

Tools & Technologies

• Microsoft Office Suite
• EDI Solutions
• Relevant Software