CLS Operations Manager (Community Living Services)

EP!C; Peoria (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

EP!C is seeking a dedicated CLS Operations Manager to oversee Community Living Services for individuals with intellectual and developmental disabilities in Illinois. You will supervise Team Leads and Direct Support Professionals, ensure high-quality residential services, and maintain regulatory compliance across multiple locations in Peoria and surrounding counties.

In this leadership role you will drive person-centered care, coordinate scheduling and payroll processes, and maintain program

Qualifications

• Must have a High School Diploma or GED.
• Strong supervisory or management background.
• Excellent leadership and communication skills.
• Excellent organizational and time management skills.
• Ability to work independently while overseeing multiple locations.
• Bachelor's degree in human services or related field preferred.

Responsibilities

• Lead, coach, and supervise Team Leads and Direct Support Professionals while building a positive, accountable, and engaged team culture
• Oversee multiple community-integrated homes
• Ensure individuals receive safe, high-quality, person-centered supports
• Maintain compliance with state regulations, licensing standards, HIPAA, and agency policies
• Promote positive relationships with individuals served, families, guardians, and community
• Ensure all abuse and neglect allegations are properly reported as a mandated reporter
• Manage scheduling and staffing & Track attendance, PTO, and payroll functions
• Maintain program records and compliance documentation

Skills

Leadership

Communication

Organization

Time management

Staff coaching

Independence

Education

HS Diploma/GED

Bachelor's in human services (preferred)

Job description

EP!C is comprised of families, staff, volunteers, and community members working together to support individuals with intellectual and developmental disabilities and their families with unique educational, residential, employment, and clinical programs tailored to each individual's abilities and needs. We began as a small, community-organized network of Peoria families in 1950 who took an innovative approach to disability by emphasizing ability over disability. We have since grown to serve individuals of all levels of ability residing across 15 counties in Illinois from finding funding to the best program and service.

When our employees succeed, the people we support succeed. At EP!C, you'll have the opportunity to lead an incredible team while making a meaningful difference in the lives of individuals with intellectual and developmental disabilities every single day.

About the Role

Responsibilities include establishing and maintaining standards for accuracy, productivity and reliability, managing the daily functions of the business, preparing annual performance reviews, and ensuring compliance with regulatory and legal rules.

• Lead, coach, and supervise Team Leads and Direct Support Professionals while building a positive, accountable, and engaged team culture
• Oversee multiple community-integrated homes
• Ensure individuals receive safe, high-quality, person-centered supports
• Maintain compliance with state regulations, licensing standards, HIPAA, and agency policies
• Promote positive relationships with individuals served, families, guardians, and community
• Ensure all abuse and neglect allegations are properly reported as a mandated reporter
• Manage scheduling and staffing & Track attendance, PTO, and payroll functions
• Maintain program records and compliance documentation

Required:

• Must have a High School Diploma or GED.
• Valid Driver's License
• Supervisory or management experience
• Strong leadership and communication skills
• Excellent organizational and time management skills
• Ability to work independently while supporting multiple locations

Preferred:

• Bachelor's degree in human services or related field
• Experience supporting individuals with Intellectual and Developmental Disabilities (IDD)
• Experience in Community Living Services or residential programming
• Knowledge of Illinois DHS/CILA regulations
• Experience with scheduling, payroll, and compliance documentation

*Equivalent education and experience may be considered.

Why Join EP!C?

• At EP!C, you'll have the opportunity to lead an incredible team while making a meaningful difference in the lives of individuals with intellectual and developmental disabilities every single day.
• When our employees succeed, the people we support succeed.
• 403(b) Retirement Plan
• Paid Time Off
• Employee Fitness Center
• Discounted Gym Membership
• Professional Development
• Continuing Education Opportunities

EP!C is seeking a dedicated and compassionate CLS Operations Manager to oversee Community Living Services for individuals with intellectual and developmental disabilities (IDD).

This leadership role is responsible for supervising Team Leads and Direct Support Professionals, ensuring high-quality residential services, maintaining regulatory compliance, and creating a positive environment where both employees and the people we support can thrive. If you're an experienced leader who values teamwork, accountability, and person-centered care, we'd love to hear from you.