Operations Manager

Security Industry Specialists; Pasadena (CA); On-site; USD 95,000 - 116,000; Full time

Benefits offered by this job

Health, Dental, Vision, and 401k

Paid Time Off including Sick/Safe Time

Growth opportunities

Equal Opportunity Employer

Job summary

Security Industry Specialists is seeking an Operations Manager to run day-to-day physical security operations at a Pasadena client site. You will supervise Fusion Specialists, lead incident response, and ensure compliance with post orders.

The role reports to the Senior Manager of Operations and requires coordinating with client stakeholders. The ideal candidate has a Bachelor's degree (or equivalent), 5+ years in security management, and active state guard registration.

Qualifications

• Bachelor's degree in criminal justice, emergency management, business management, or related field, or equivalent work experience.
• 5+ years of experience in physical security management or supervision, law enforcement, or military.
• Proficiency with computers and mobile devices, including word processing, spreadsheets, and basic data analysis.
• Active state guard registration as required by state law, plus client certifications, maintained throughout employment.
• Valid driver's license.
• Based at the assigned client site, in office; ability to work all shifts, including weekends, with after-hours on-call.

Responsibilities

• Directs day-to-day physical security operations at the client site, ensuring posts are staffed and post orders followed.
• Manages staffing, scheduling, timekeeping, and payroll approval within budget and SLAs.
• Leads, coaches, and evaluates Fusion Specialists, including onboarding and performance reviews.
• Acts as Incident Leader for security incidents, emergencies, and disruptions, coordinating with stakeholders and responders.
• Analyzes operational data to track KPIs and incident trends; reports results and drives corrective action.
• Serves as primary operational point of contact for the client and leads meetings and special projects.
• Writes and updates SOPs, post orders, and site security procedures; reports gaps and improvements.
• Tracks training and client-required certifications for all team members.
• Performs other related duties as assigned.

Skills

Staff management

Operations leadership

Data analysis

Communication

Education

Bachelor's degree or equivalent

Tools

Lenel access control

Salesforce

ICS/NIMS training

Job description

Job Details: Job Location: Pasadena, CA 91105, Position Type: Full Time, Salary Range: $105,000.00 - $105,000.00 Salary/year, About the role:

The Operations Manager runs day-to-day physical security operations at an assigned client site, so every post is staffed, trained, and performing to contract standards. The role leads all Fusion Specialists at the site, acts as Incident Leader for security incidents and business disruptions, and is the operational subject matter expert for the site's physical security procedures and post orders. The Operations Manager reports to the Senior Manager of Operations.

In this role, your responsibilities will be:

• Directs day-to-day physical security operations at the client site, conducting shift briefings and post inspections so every post is staffed and post orders are followed.
• Manages staffing, scheduling, timekeeping, and payroll approval for the physical security team, closing coverage gaps and keeping labor hours within budget and contract SLAs.
• Leads, coaches, and evaluates Fusion Specialists, including interviewing, onboarding, performance reviews, and corrective action, to build a reliable and accountable team.
• Serves as Incident Leader for security incidents, emergencies, and business disruptions, including first-level after-hours on-call, coordinating response with client stakeholders and first responders to protect people, assets, and reputation.
• Analyzes operational data to track KPIs, SLAs, post coverage, and incident trends, reporting results to the client and SIS leadership and driving corrective action.
• Acts as the primary operational point of contact for the client, leading meetings, special projects, and requests so the client's needs are met on time.
• Writes, reviews, and updates SOPs, post orders, and site security procedures, identifying and reporting process gaps so procedures match how the operation actually runs.
• Tracks training, state guard licensing, and client-required certifications for all team members, ensuring no one works a post without current credentials.
• Performs other related duties as assigned, consistent with the scope and level of this position.

Qualifications: As a candidate you must have:

• Bachelor's degree in criminal justice, emergency management, business management, or a related field, or equivalent work experience.
• 5+ years of experience in physical security management or supervision, law enforcement, or military.
• Proficiency with computers and mobile devices, including word processing, spreadsheets, and basic data analysis.
• Active state guard registration as required by state law, plus any client-required certifications, maintained throughout employment. Documentation and fees are the employee's responsibility unless otherwise noted.
• Valid driver's license.
• Based at the assigned client site, in office. Must be able to work any shift, Monday through Sunday, and provide after-hours on-call coverage for incident response.

Preferred Qualifications

• Experience managing physical security operations at a large corporate or high-profile client site.
• Experience with access control systems such as Lenel.
• Experience with incident management or CRM platforms such as Salesforce.
• Experience with workforce scheduling and payroll systems.
• Incident Command System (ICS/NIMS) training or a security certification such as CPP or PSP.

We offer:

• $105,000.00 Annual Salary
• Health, Dental, Vision, and 401k for eligible employees
• Paid Time Off including Sick/Safe Time
• A dynamic and challenging work environment with opportunity for growth

Security Industry Specialists, Inc. is an Equal Opportunity Employer