Studio Manager

Pvolve; Alpharetta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Pvolve is seeking a Studio Manager in Alpharetta, GA to drive memberships, lead a sales and operations team, and deliver exceptional member service. You will develop sales strategies, manage staff, and ensure smooth daily studio operations.

The role emphasizes initiative, adaptability, and the ability to balance multiple priorities in a fast-paced fitness environment, with a focus on growth and community engagement.

Qualifications

• Previous experience in a similar role within the fitness industry, preferably in a boutique or luxury setting.
• Strong leadership and management skills.
• Exceptional customer service skills, with a genuine passion for creating a positive member experience.
• Excellent organizational and multitasking abilities, with attention to detail and efficiency.
• Proficiency in using fitness management software and familiarity with administrative tasks.
• Strong communication skills, both written and verbal.
• A flexible schedule, as early mornings, evenings and weekends are required.

Responsibilities

• Manage and drive multiple revenue streams for the studio, including memberships, personal training, corporate memberships, private events, and POS sales. Assign individual sales goals based on studio goals and create a roadmap to achieving success.
• Collaborate with the marketing team to develop and implement strategies to attract new members and retain existing ones.
• Build relationships with businesses to build awareness and generate leads.
• Monitor and analyze membership sales data, identifying trends and opportunities for growth.
• Assist in planning and executing promotional events and initiatives to drive studio revenue.
• Foster a sense of community with members and guests that supports retention, member acquisition, and referrals.
• Localize impact by turning ideas into tangible executions through market experiences, local partnerships, and community organizations and events.
• Manage the day-to-day operations of the studio, including opening and closing procedures, facility maintenance, and inventory management.
• Ensure that the studio is clean, organized, and fully equipped for all classes and sessions.
• Collaborate with instructors and staff to create and maintain an engaging and welcoming atmosphere for members.
• Establish the monthly class schedule with help from the Lead Trainer and coordinate substitute requests with staff.
• Create and manage sales associate schedules to ensure the monthly payroll budget is not exceeded.
• Coordinate the cleaning schedule.
• Provide exceptional customer service to members, addressing inquiries, concerns, and feedback promptly and professionally.
• Oversee membership administration, including new member sign-ups, renewals, and cancellations.
• Maintain accurate and up-to-date membership records, ensuring confidentiality and privacy.
• Recruit, hire, train, and supervise studio staff, including instructors, front desk personnel, and support staff.
• Conduct regular performance evaluations and provide ongoing feedback to ensure a high level of professionalism and service.
• Foster a positive and collaborative team environment, promoting staff motivation and engagement.

Skills

Leadership

Customer service

Organization

Multitasking

Communication

Job description

Role Overview

We are seeking a dynamic, highly organized, and driven Studio Manager to join our team. As the Studio Manager, you will be responsible for driving recurring membership sales, promoting studio growth, overseeing sales and operations, and delivering exceptional service to our members. You will develop and implement effective sales strategies, manage a team of sales associates, and keep the studio running smoothly. Our studio is a fast-paced environment, and we’re looking for someone who thrives in that setting—someone who takes initiative, adapts quickly, and can manage competing priorities while keeping the team focused and moving forward.

Responsibilities Include:

Sales and Marketing

• Manage and drive multiple revenue streams for the studio, including memberships, personal training, corporate memberships, private events, and POS sales. Assign individual sales goals based on studio goals and create a roadmap to achieving success.
• Collaborate with the marketing team to develop and implement strategies to attract new members and retain existing ones.
• Build relationships with businesses to build awareness and generate leads.
• Monitor and analyze membership sales data, identifying trends and opportunities for growth.
• Assist in planning and executing promotional events and initiatives to drive studio revenue.
• Foster a sense of community with members and guests that supports retention, member acquisition, and referrals.
• Localize impact by turning ideas into tangible executions through market experiences, local partnerships, and community organizations and events.

Operations Management

• Manage the day-to-day operations of the studio, including opening and closing procedures, facility maintenance, and inventory management.
• Ensure that the studio is clean, organized, and fully equipped for all classes and sessions.
• Collaborate with instructors and staff to create and maintain an engaging and welcoming atmosphere for members.
• Establish the monthly class schedule with help from the Lead Trainer and coordinate substitute requests with staff.
• Create and manage sales associate schedules to ensure the monthly payroll budget is not exceeded.
• Coordinate the cleaning schedule.

Membership Services

• Provide exceptional customer service to members, addressing inquiries, concerns, and feedback promptly and professionally.
• Oversee membership administration, including new member sign-ups, renewals, and cancellations.
• Maintain accurate and up-to-date membership records, ensuring confidentiality and privacy.

Staff Management

• Recruit, hire, train, and supervise studio staff, including instructors, front desk personnel, and support staff.
• Conduct regular performance evaluations and provide ongoing feedback to ensure a high level of professionalism and service.
• Foster a positive and collaborative team environment, promoting staff motivation and engagement.

Requirements

• Previous experience in a similar role within the fitness industry, preferably in a boutique or luxury setting.
• Strong leadership and management skills, with the ability to inspire and motivate a team.
• Exceptional customer service skills, with a genuine passion for creating a positive member experience.
• Excellent organizational and multitasking abilities, with attention to detail and a focus on efficiency.
• Proficiency in using fitness management software and familiarity with administrative tasks.
• Strong communication skills, both written and verbal.
• A flexible schedule, as early mornings, evenings and weekends are required.