General Manager

JMK Contractor; Miami (FL); On-site; USD 110,000 - 150,000; Full time

Job summary

Sunny Bliss Plumbing & Air in the Miami-Fort Lauderdale area seeks a hands-on General Manager to lead daily operations for residential and commercial plumbing and HVAC services. You will supervise field technicians and office staff, optimize scheduling and dispatch, and ensure quality, safety, and customer satisfaction while controlling budgets, inventory, and vendor relationships.

This role partners with ownership to drive growth and uphold company values.

Qualifications

• Experience in operations or general management within home services, HVAC, plumbing, or related trades.
• Strong leadership skills with a track record of supervising teams, coaching, and managing performance.
• Scheduling, dispatch, and workflow coordination for field service operations.
• Budget management, KPI analysis, and data-driven decision making.
• Excellent communication and interpersonal skills with customers, technicians, and staff.
• Knowledge of plumbing/HVAC environments, safety standards, and regulations.
• Experience with service management software and CRM tools.
• Strong problem-solving and multi-project prioritization abilities.
• Relevant education or certifications in business or trades management are beneficial.
• Valid driver's license; on-site work across the Miami-Fort Lauderdale area.

Responsibilities

• Oversee daily operations across plumbing and air conditioning services.
• Manage field technicians and office staff; set performance goals.
• Ensure efficient scheduling, dispatch, and completion of service calls.
• Monitor job quality, customer satisfaction, and safety compliance.
• Optimize workflows, inventory, and vendor relationships.
• Oversee budgeting, reporting, and revenue targets.
• Implement process improvements; support hiring, training, and performance reviews.
• Collaborate with ownership to develop growth strategies and uphold company values.

Skills

Leadership

Scheduling

Budgeting

Customer service

Communication

Safety standards

CRM tools

Problem solving

Organization

Education beneficial

Education

Business/Operations management education

Tools

Service management software

CRM tools

Office applications

Job description

Company Description

Sunny Bliss Plumbing & Air is a top-rated, highly experienced company specializing in residential and commercial plumbing and air conditioning services in the Miami-Fort Lauderdale area. The team serves customers across Miami-Dade and Broward Counties, providing both emergency dispatch support and scheduled inspections for non-urgent projects. Services include leak repair, water heaters, shower and toilet repair, drain cleaning, camera inspection, repiping, sink and outdoor plumbing, and comprehensive commercial drain maintenance. The company also offers air conditioning repair, maintenance, and installations, delivering reliable solutions that help keep homes and businesses comfortable year-round.

Role Description

The General Manager is a full-time, on-site role based in the Miami-Fort Lauderdale Area, responsible for overseeing daily operations across plumbing and air conditioning services. This role manages field technicians and office staff, sets performance goals, and ensures efficient scheduling, dispatch, and completion of service calls. The General Manager monitors job quality, customer satisfaction, and safety compliance, while optimizing workflows, inventory, and vendor relationships. This position also oversees budgeting, reporting, and revenue targets, implements process improvements, and supports hiring, training, and performance reviews. The General Manager collaborates with ownership to develop growth strategies, maintain high service standards, and uphold company values.

Qualifications

• Experience in operations or general management within home services, HVAC, plumbing, or related trades.
• Strong leadership skills with a track record of supervising teams, providing coaching, and managing performance.
• Proficiency in scheduling, dispatch, and workflow coordination for field service operations.
• Ability to manage budgets, analyze KPIs, and make data-informed decisions to improve efficiency and profitability.
• Excellent communication and interpersonal skills for working with customers, technicians, and office staff.
• Knowledge of plumbing and/or air conditioning service environments, safety standards, and regulatory considerations.
• Comfort with using service management software, CRM tools, and basic office applications.
• Strong problem-solving skills and ability to handle urgent service issues and customer escalations calmly.
• High level of organization and attention to detail, with the ability to prioritize multiple projects.
• Relevant education or certifications in business, operations management, or trades management are beneficial.
• Valid driver’s license and ability to work on-site across the Miami-Fort Lauderdale service area.