Operations Manager

ZipRecruiter; North Richland Hills (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Manager to lead a talented team in a vibrant amusement park environment. This role is crucial for maintaining a fun and safe atmosphere, ensuring exceptional customer service, and fostering teamwork. The ideal candidate will possess strong leadership skills, attention to detail, and a passion for delivering outstanding experiences. Join a company that values safety, inclusivity, and fun, where every day is an opportunity to create unforgettable moments for families. If you're ready to take on this exciting challenge, we want to hear from you!

Qualifications

• Must be at least 21 years of age with a high school diploma or GED.
• One year of management or supervisory experience required.

Responsibilities

• Supervise a diverse team of 15-50+ employees ensuring efficient operations.
• Maintain accurate records of employee attendance and conduct safety checks.

Skills

Teamwork

Attention to Detail

Customer Service

Time Management

Leadership

Education

High School Diploma or GED

Job description

Operations Manager
Department – Operations
Location - Malibu Jack's North Richland Hills
Position Type – FT Salary

Company Overview:
Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than just a rating; it's a dynamic workplace where enjoyment and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. Join us in a workplace that's not only safe & secure but also FUN, where every day is exciting.

Job Summary:
We are seeking a dynamic Operations Manager to lead a team of talented attraction operators, technicians, and customer service employees. This role is integral to maintaining a fun, efficient, and safe working environment, contributing to our vision of creating a top-tier entertainment experience for families of all ages. We are looking for an individual with excellent communication skills, strong time management, and a passion for delivering exceptional customer service.

Accountabilities:

1. Supervise a diverse team of 15-50+ employees, ensuring efficient daily operations.
2. Maintain accurate records of employee attendance on a daily basis.
3. Conduct periodic checks on attraction operators, ensuring accurate and safe operation of attractions.
4. Train and communicate with Shift Lead and Front Desk Lead positions on a daily basis.

Principle Duties and Responsibilities:

1. Proficiently operate all attractions and maintain day-to-day notes on staff performance.
2. Keep employees informed on culture, standards, and updates such as sales specials or new job opportunities.
3. Communicate daily with team members, fostering a strong teamwork ethic and attitude.
4. Maintain a safety-focused attitude at all times.
5. May be required to oversee specific roles such as scheduling, redemption, cleaning supplies, etc.
6. Be on call for special projects or holidays.

Skills/Competencies Required:

1. Strong teamwork ethic and attitude.
2. Attention to detail.
3. Passion for the work and commitment to delivering exceptional customer service.
4. Time management and a sense of urgency.
5. Leadership skills.

Education, Qualifications, and Experience:

1. Must be at least 21 years of age.
2. Must have a high school diploma or GED; or equivalent combination of relevant education and experience.
3. Must have at least one year of management or supervisory experience.
4. Experience in Restaurant/Food & Beverage Management is required.
5. Must be able to work weekends and holidays.
6. Must be able to work up to 45 hours per week, available every weekend.
7. Able to stand for long periods of time.
8. Able to lift 39lbs unaided.
9. Valid driver’s license required.
10. Authorized to work in the United States.

Five Star Park & Attractions is an equal opportunity employer. We celebrate and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, political affiliation, age, marital status, disability, genetic information, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.

Five Star Parks & Attractions participates in the E-Verify program.

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