Operations Manager

Avalon Transportation LLC; North Arlington (NJ); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Job summary

Avalon Transportation LLC in North Arlington, NJ is seeking an Operations Manager to oversee planning, coordination, and execution of transportation operations, ensuring exceptional customer service and safety.

The role is on-site at our NJ branch, requires 5+ years in charter bus/logistics operations, strong leadership, and proven ability to improve procedures and ensure on-time performance. We offer a full-time, on-site position with a market salary and comprehensive benefits.

Qualifications

• At least 5 years of experience in Charter Bus and/or logistics operations management.
• Strong leadership to manage a team of department heads, dispatchers, fleet, and chauffeurs.
• Excellent organizational, communication, and problem-solving skills.
• Experience developing and improving procedures to increase efficiency and safety.
• Familiarity with local Department of Transportation regulations and compliance.

Responsibilities

• Manage the NJ/NYC operations to meet Avalon Transportation's goals.
• Oversee staffing to cover reservations and events; schedule accordingly.
• Handle staffing questions, issues, and disciplinary matters.
• Provide HR and payroll support; coordinate with Payroll Coordinator.
• Resolve after-hours and weekend operations issues; ensure customer service excellence.

Skills

Leadership

Organizational skills

Communication

Problem-solving

Data analysis

Tools

MS Office

Google Docs

Windows OS

Job description

About the Organization

About the Organization Avalon Transportation is one of the leading and fastest-growing transportation companies that delivers premium chauffeured services worldwide to our discerning clientele by our dedicated team of trained professionals. From service by the hour to specialty city-to-city road shows and every destination in between, Avalon Transportation believes your valuable travel time deserves nothing less than the best. Twenty-four hours a day/ 365 days a year, our customer service representatives are available on-site to anticipate our clients' needs and guarantee every request is met with personal attention. Our fully computerized infrastructure quietly ensures accuracy and to-the-minute updates regarding all dispatch, reservations, and billing information. The Avalon Transportation chauffeur is a consummate professional-highly trained and required to complete a rigorous and detailed program before they take the wheel.

Category Operations

Division Avalon Transportation LLC

Location NJ BRANCH

Position Operations Manager

Full-Time/Part-Time Full-Time

Description

Job Title: Operations Manager

Pay: Starting at $70K-$75K DOE- Exempt

Shift: Monday-Friday, and on weekends as needed, 8am-5pm (Onsite)

Role Description: This is a full-time on-site role located at the NJ Branch. We are seeking an Operations Manager at Avalon Transportation LLC. The Operations Manager will be responsible for overseeing the planning, coordination, and execution of all aspects of transportation operations to ensure the highest level of customer service and safety.

Responsibilities and Duties

• Manage the NJ/NYC operations to meet the goals and objectives of Avalon Transportation through the following:
• Oversee that the office is properly staffed and scheduled.
• Ensure we are adequately staffed to cover all current and future reservations and events.
• Handle any staffing questions, problems, issues and concerns.
• Write evaluations and disciplinary notices of staff.
• Assure that office is kept clean and always organized.
• Handle customer complaints immediately and efficiently.
• Prepare and coordinate all necessary departments for all unusually busy days to prepare for efficiency, including vehicles and staffing.
• Review and correct, with employee notification, office staff timesheets and other staffing paperwork to ensure proper completion as per company policies and procedures.
• Responsible for providing support for HR and payroll processing for corporations. Interface with Payroll Coordinator. Submit approved time sheets on Tuesday noon, PST to payroll coordinator. Distribute paychecks @ 2p.m. on paydays. Review of complaints about payroll errors. Assist in any short projects required by HR. Completes the new hire process and works closely with HR.
• Provides after hours & weekend supportby resolving operations issues.
• Perform other tasks and duties as needed.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Location: 89 Ridge Rd, North Arlington, NJ 07031

Requirements

Qualifications

• At least 5 years of experience in Charter Bus and/orlogistics operations management
• Strong leadership skills with the ability to effectively manage a team of department heads, dispatchers, fleet, chauffeurs, and other personnel
• Excellent organizational, communication, and problem-solving skills
• Experience developing, implementing, and improving procedures and processes to increase efficiency and safety
• Ability to work collaboratively with cross-functional teams
• Experience managing ground transportation for events in the local service area
• Strong analytical skills with experience in data analysis and decision-making
• Focus and desire to deliver high end service with exceptional customer service skills to do so
• Familiarity with local Department of Transportationregulations and compliance requirements
• Experience with Microsoft programs including Windows, Office, & Google docs
• Experience in the transportation industry and

Exempt/Non-Exempt Exempt

Position Requirements

Shift Days

Created By Sonya Huckleby

Hiring Manager(s) Adi Manor, Michael Cox, Sergio Segalini

Open Date 7/29/2026

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.