Operations Manager

MV Transportation; San Rafael (CA); On-site; USD 107,000 - 126,000; Full time

Job summary

MV Transportation is seeking an Operations Manager for our California location in San Rafael to lead daily transportation operations and ensure delivery of annual business plans. You will manage on-time performance, driver availability, call center functions, and customer relations while mentoring staff and enforcing safety programs.

The successful candidate will have 1–3 years of management experience in paratransit, scheduling and personnel management, strong written and verbal skills, and

Qualifications

• 1–3 years of management experience in a paratransit environment.
• Experience in scheduling, personnel management and training.
• Ability to work independently with strong written and verbal skills.
• Knowledge of contractual obligations.
• Knowledge of company policy and driver activity assessment.
• Trapeze experience preferred.
• Experience managing a fast-paced environment.

Responsibilities

• Manage on-time performance and driver availability.
• Oversee call center functions.
• Maintain customer relations through direct contact and outreach.
• Identify, train and mentor location staff.
• Communicate with location staff and support teams.
• Oversee safety and training programs to ensure compliance with policies and regulations.
• Maintain the safety culture of the division.
• Maintain client contact to meet or exceed expectations.
• Conduct periodic departmental audits.
• Review key operational metrics daily, weekly and monthly.
• Adhere to company policies and procedures.
• Participate in labor and employee relations activities.

Skills

Paratransit mgmt

Scheduling

Personnel management

Training

Contractual knowledge

Policy compliance

Trapeze

Fast-paced environment

Job description

Operations Manager

Job Details

Location: US-CA-San Rafael

Position Type: Regular Full-Time

Overview

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Responsibilities

MV Transportation is seeking an Operations Manager for proposed business to provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for, but not limited to:

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contributes to maintain the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Participates in location labor and employee relations activities.

Qualifications

Talent Requirements:

• Must have one (1) to three (3) years of management experience in a similar sized paratransit environment.
• The ideal candidate would have experience in scheduling and personnel management and training.
• Must be able to work independently and have strong written and verbal skills.
• Knowledge of the contractual obligations is a must to perform this job correctly.
• Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers' activity.
• Trapeze experience preferred.
• Experience managing fast paced environment.

Starting salary range: $107,000 - $126,000

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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