Operations Manager

MV Transportation; Cleveland Park Estates (MD); On-site; USD 35,817 - 49,593; Full time

Benefits offered by this job

401k with company match

Vacation days

Sick days

Jury duty

Bereavement leave

Paid holidays

Job summary

MV Transportation is seeking an Operations Manager at our White Plains location in Maryland to lead daily operations and deliver annual business plans. You will oversee on-time performance, driver availability, call center operations and customer relations, while ensuring compliance with policies and contractual obligations.

The role requires 1–3 years of management experience in paratransit or similar settings, strong written and verbal skills, and the ability to mentor staff.

Qualifications

• 1–3 years of management experience in paratransit or similarly sized operation.
• Experience in scheduling and personnel management and training.
• Ability to work independently and communicate effectively in writing and speaking.
• Knowledge of contractual obligations relevant to the role.
• Familiarity with Trapeze software preferred.
• Experience managing fast-paced environments.

Responsibilities

• Effectively manage on-time performance and driver availability.
• Manage all call center functions.
• Manage customer relations through direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Communicate with location staff and support team members.
• Oversee safety and training programs to ensure regulatory compliance.
• Maintain client contact to meet or exceed expectations.
• Conduct periodic departmental audits.
• Review operational metrics daily, weekly, and monthly.
• Implement and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.

Skills

Management experience

Scheduling

Personnel management

Training

Written communication

Verbal communication

Contractual knowledge

Company policy

Trapeze experience

Fast-paced environment

Job description

Operations Manager

Job Locations: US-MD-White Plains

Overview

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.

Responsibilities

MV Transportation is seeking an Operations Manager who will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for but not limited to:

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contributes to maintain the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Participates in location labor and employee relations activities.

Compensation

• Starting rate: $31.00 per hour

Benefits Available

• Retirement benefits: 401k with company match
• Vacation days
• Sick days
• Jury duty
• Bereavement leave
• Paid holidays (8)

Qualifications

• Must have one (1) to three (3) years of management experience in a similar sized paratransit environment.
• The ideal candidate would have experience in scheduling and personnel management and training.
• Must be able to work independently and have strong written and verbal skills.
• Knowledge of the contractual obligations is a must to perform this job correctly.
• Knowledge of company policy assures that the field operator is using consistent measures to assess a driver's activity.
• Trapeze experience preferred.
• Experience managing fast paced environment.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.