Operations Manager

MV Transportation; White Plains (MD); On-site; USD 64,000 - 78,000; Full time

Benefits offered by this job

401k with company match

Vacation days

Sick days

Jury duty

Bereavement leave

Paid holidays (8)

Job summary

MV Transportation is seeking an Operations Manager who will provide leadership and direction to the designated operating location to ensure delivery of annual business plans. The role involves controlling the daily operation of our transportation contract in compliance with contracting agency policies and company procedures.

Key duties include managing on-time performance, driver availability, call center functions and customer relations; identifying, training and mentoring staff; and promoting

Qualifications

• 1–3 years of management experience in a paratransit environment.
• Experience in scheduling and personnel management and training.
• Ability to work independently with strong written and verbal skills.
• Knowledge of contractual obligations.
• Knowledge of company policy and driver activity measures.
• Trapeze experience preferred.
• Experience in a fast-paced environment.

Responsibilities

• Lead and direct daily operations at the assigned location to meet annual plans.
• Oversee on-time performance and driver availability.
• Manage call center operations.
• Maintain customer relations through direct contact and outreach programs.
• Identify, train and mentor location staff.
• Communicate frequently with location staff and support teams.
• Support safety and training programs to ensure compliance with requirements.
• Maintain safety culture and client contact.
• Conduct audits and review key operational metrics.
• Implement policies and participate in labor relations activities.

Skills

Management experience

Scheduling

Personnel management

Training

Independent work

Written and verbal skills

Contractual obligations

Policy compliance

Trapeze

Fast-paced environment

Tools

Trapeze

Job description

Operations Manager

Job Locations

US-MD-White Plains

ID

2026-11914

Position Type

Regular Full-Time

Overview

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Responsibilities

MV Transportation is seeking an Operations Manager will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for but not limited to:

• Starting rate: $31.00 per hour
• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contributes to maintain the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.Daily, weekly and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Participates in location labor and employee relations activities

Benefits Available

• Retirement benefits: 401k with company match
• Vacation days
• Sick days
• Jury duty
• Bereavement leave
• Paid holidays (8)

Qualifications

• Must have one (1) to three (3) years of management experience in a similar sized paratransit environment.
• The ideal candidate would have experience in scheduling and personnel management and training.
• Must be able to work independently and have strong written and verbal skills.
• Knowledge of the contractual obligations is a must to perform this job correctly.
• Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers' activity.
• Trapeze experience preferred.
• Experience managing fast paced environment.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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