Operations Manager

WM; Morristown (NJ); In loco; USD 65.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Stock purchase plan

401(k) with company match

Paid vacation

Descrizione del lavoro

WM in Morristown, NJ seeks an Operations Leader to onboard, develop, coach, and manage drivers and helpers. You will spend the majority of time in the field with frontline staff, building strong relationships and ensuring safety and WM Way adherence.

The role emphasizes daily onboarding touchpoints, performance coaching, and addressing improvement opportunities, while documenting regulatory records and visiting customer sites to resolve safety concerns.

Competenze

• Associate's Degree (accredited) or in lieu of a degree,
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age and
• Legally eligible to work in the country where the position is located
• Driver's License upon Hire

Mansioni

• Onboard, develop, coach, mentor, and manage performance of drivers and helpers.
• Meet with new frontline employees daily to ensure onboarding and support.
• Provide timely and consistent touchpoints with frontline employees.
• Review best practices to enhance daily performance.
• Focus on frontline employee career goals and progression.
• Identify and address improvement opportunities with frontline employees.
• Lead coaching conversations and model WM safety practices.
• Document and enforce safety and training protocols.
• Maintain records required by regulatory agencies such as the Department of Transportation.
• Review route operation documents daily and follow up as needed.
• Visit customers and sites to resolve safety issues and seek service alternatives.

Conoscenze

Coaching

Mentoring

Performance management

Frontline communication

Safety awareness

Field work

Formazione

Associate's Degree

High School Diploma + 2 years experience

Strumenti

Driver's License

Descrizione del lavoro

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

II. Essential Duties and Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties

• Meet with new frontline employees daily to ensure consistent communication and support of onboarding

• Provide timely and consistent touchpoints with frontline employees.

• Regular review of best practices to enhance daily performance

• Focus on understanding and progress of frontline employee career goals

• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success

• Actively practice and seek feedback on coaching conversations.

• Lead by example to ensure safety practices are paramount with each employee and

• Teaching and developing an understanding of the WM Way

• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.

• Documents and maintains records required by regulatory agencies such as the Department of Transportation.

• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.

• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

III. Qualifications

A. Required Qualifications

• Associate's Degree (accredited) or in lieu of a degree,

• High School Diploma (accredited) and two (2) years of relevant work experience.

• Must be at least 18 years of age and

• Legally eligible to work in the country where the position is located

• Driver's License Valid Driver's License Upon Hire

B. Preferred Qualifications

• Successful completion of the WM Operations Manager Trainee program

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

Equal Opportunity Employer: Minority/Female/Disability/Veteran