Operations Manager

WM (Waste Management); Marquette (MI); On-site; USD 60,000 - 92,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Stock purchase plan

401(k) company match

Paid vacation

Holidays

Personal days

Job summary

WM (Waste Management) is seeking an Operations Manager Trainee who will onboard, develop, coach, and mentor drivers and helpers, spending most of the day in the field with frontline teams. You will build strong relationships, ensure safety, and drive performance while modeling the WM Way.

The role focuses on coaching conversations, root-cause investigations for injuries, and documenting regulatory records, with daily field visits to customers to address safety concerns and service options.

Qualifications

• Associate's degree (accredited) or high school diploma with 2 years of relevant work experience.
• Must be at least 18 years old and legally eligible to work in the United States.
• Valid driver's license.
• Preferred completion of WM Operations Manager Trainee program.

Responsibilities

• Onboard, develop, coach, and mentor drivers and helpers, and manage frontline performance.
• Maintain positive relationships with frontline employees; spend most of the day in the field.
• Provide onboarding support with daily touchpoints and ongoing feedback.
• Review best practices to improve daily performance and productivity.
• Ensure safety and WM Way adherence; conduct root cause investigations for injuries.
• Document and maintain records for regulatory agencies; review route operation docs daily.
• Visit customers to assess safety and propose service alternatives.

Job description

Position hours: This role starts at 5:30am

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

II. Essential Duties and Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

III. Qualifications

A. Required Qualifications

• Associate's Degree (accredited) or in lieu of a degree,
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age
• Legally eligible to work in the country where the position is located
• Valid Driver's License

B. Preferred Qualifications

• Successful completion of the WM Operations Manager Trainee program

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.