Operations Manager

WM; Marquette (MI); Hybrid; USD 55,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401(k) plan with company match

Paid vacation and holidays

Job summary

WM seeks an Operations Manager Trainee to lead onboarding, development, coaching, and performance management for drivers and helpers. The role spends most of the day in the field with frontline staff, building positive relationships and modeling WM Way safety standards.

You will conduct daily touchpoints, review best practices, and document safety and route operations, including regulatory records. This position supports continuous improvement at multiple sites in Michigan.

Qualifications

• Must be at least 18 years of age.
• Legally eligible to work in the country where the position is located.
• Valid Driver's License.

Responsibilities

• Onboard, develop, coach, mentor, and manage performance of drivers and helpers.
• Establish and maintain positive relationships with frontline employees and spend significant time in the field.
• Provide timely and consistent feedback, and conduct daily onboarding and support for new frontline staff.
• Review best practices to enhance daily performance and progress toward career goals.
• Identify improvement opportunities and lead safety, root-cause investigations, and retraining as needed.
• Document and maintain records required by regulatory agencies (e.g., DOT) and review route operations daily.

Education

Associate's Degree (accredited)

High School Diploma (accredited)

Job description

Position hours: This role starts at 5:30am

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

II. Essential Duties and Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties

• Meet with new frontline employees daily to ensure consistent communication and support of onboarding

• Provide timely and consistent touchpoints with frontline employees.

• Regular review of best practices to enhance daily performance

• Focus on understanding and progress of frontline employee career goals

• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success

• Actively practice and seek feedback on coaching conversations.

• Lead by example to ensure safety practices are paramount with each employee and

• Teaching and developing an understanding of the WM Way

• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.

• Documents and maintains records required by regulatory agencies such as the Department of Transportation.

• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.

• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

III. Qualifications

A. Required Qualifications

• Associate's Degree (accredited) or in lieu of a degree,

• High School Diploma (accredited) and two (2) years of relevant work experience.

• Must be at least 18 years of age

• Legally eligible to work in the country where the position is located

• Valid Driver's License

B. Preferred Qualifications

• Successful completion of the WM Operations Manager Trainee program

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

Equal Opportunity Employer: Minority/Female/Disability/Veteran