Operations Manager

WM; Indian Trail (NC); On-site; USD 48,000 - 72,000; Full time

Job summary

WM is seeking an Operations Manager Trainee to lead onboarding, development, coaching, mentoring, and performance management of drivers and helpers. This role spends the majority of time in the field with frontline staff and builds positive relationships across the team, starting work between 2-5am.

The position supervises 15-20 drivers, emphasizes safety, documentation, and collaboration with customers, while ensuring regulatory compliance and continuous improvement of route operations.

Qualifications

• Associate's Degree (accredited) or high school diploma with two years of relevant work experience.
• Must be at least 18 years of age.
• Legally eligible to work in the country where the position is located.
• Driver's License valid upon hire.

Responsibilities

• Onboard, develop, coach, mentor, and manage drivers and helpers.
• Maintain positive relationships with frontline employees and spend most time in the field.
• Oversee safety practices and root-cause investigations for injuries/incidents.
• Review route operations documentation daily (DVIRs, attendance, tickets) and follow up.
• Visit customer sites to evaluate safety issues and propose service alternatives.

Skills

Coaching and mentoring

Leadership

Communication

Field presence

Safety focus

Education

Associate's Degree (accredited)

High School Diploma

Job description

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

This role supports frontline drivers as the first level of management. The Operations Manager oversees a team of 15-20 drivers and spends 80% of their time in the field with their team. This role begins between 2-5am.

II. Essential Duties And Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

III. Qualifications

• Required Qualifications
• Associate's Degree (accredited) or in lieu of a degree,
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age and
• Legally eligible to work in the country where the position is located
• Driver's License Valid Driver's License Upon Hire
• Preferred Qualifications
• Successful completion of the WM Operations Manager Trainee program

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

• Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.