Operations Manager

Waste Management; Burnsville (MN); On-site; USD 74,580 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K Company Match

Paid Vacation and Holidays

Job summary

A leading waste management company in Minnesota seeks a dedicated individual to manage onboarding, coaching, and performance of its drivers and helpers. The role involves establishing relationships with frontline employees, ensuring they have the necessary tools and support for success. Core responsibilities include conducting training, reviewing operational documentation, and focusing on safety practices. Benefits include a competitive salary range of $74,580 - $80,000 per year along with health benefits and a retirement plan.

Qualifications

• Strong communication skills required to interact with frontline employees.
• Experience in coaching and mentoring teams is essential.
• Ability to manage and develop frontline staff performance.

Responsibilities

• Ensure new employees have tools and feedback for daily duties.
• Conduct daily meetings and provide support during onboarding.
• Review documentation related to route operations daily.

Skills

Communication

Coaching

Mentoring

Performance Management

Education

Associate's Degree

High School Diploma + 2 years relevant experience

Job description

Position hours

This role starts at 4:30am.

Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

Essential Duties and Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Qualifications

Required Qualifications

• Associate's Degree (accredited) or in lieu of a degree,
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age
• Legally eligible to work in the country where the position is located
• Valid Driver's License

Preferred Qualifications

• Successful completion of the WM Operations Manager Trainee program

Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

The expected salary range for this position is $74,580 - $80,000 per year. This represents a good faith estimate for this position. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.