Operations Manager

Dart Network; Memphis (TN); On-site; USD 65,000 - 85,000; Full time

Job summary

Dart Network in Memphis, TN seeks an experienced Operations Manager to match capacity with daily freight demand, lead a diverse team and optimize dispatch and budgeting.

You will oversee Fleet Managers and Account Managers, ensure safety training, and drive continuous improvement across day-to-day workflows in a fast-paced environment. This full-time role requires strong communication, problem solving, and the ability to deliver reliable service to customers while reducing costs.

Qualifications

• 5+ years intermodal and management experience.
• Knowledge of transportation safety.
• Ability to multitask and make decisions in a fast-paced environment.
• Detail oriented with strong written and oral communication.
• Ability to handle stressful situations in a non-confrontational, problem solving manner.
• Demonstrate continuous improvement skills.

Responsibilities

• Match capacity (drivers) to daily demand (freight).
• Act as 2nd level problem solver for operations issues.
• Minimize deadhead and cartage expenses.
• Lead operation team of Fleet Managers, CS Managers, Account Managers and Accessorial Advisers.
• Ensure Fleet Managers dispatch drivers, negotiate load assignments and confirm appointments.

Skills

Intermodal management

Transportation safety

Multitasking

Communication

Problem solving

Job description

Job Details: Job Location: TN - Memphis MOC - Memphis, TN, Position Type: Full Time, Salary Range: $65000.00 - $85000.00

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Match capacity (drivers) to daily demand (freight) each day.
• Act as a 2nd level problem solver for issues regarding operations.
• Responsible for minimizing deadhead and cartage expenses.
• Lead operation team of Fleet Managers, Customer service Managers, Account Managers and Accessorial Advisers.
• Ensure Fleet Managers are effectively dispatching drivers, negotiating load assignments and assuring appointments are made and communicated.
• Recognize and record positive perfo rmance of contractors and employees.
• Support Vice President of Operations with managing the departmental budget.
• Assure that service failures are reconciled on a timely basis.
• Evaluate each service failure on loads that originate with specific customers and ensure proper reporting of reason code.
• Assist Fleet Managers & Customer Service Managers with prioritizing each load to be designated as; must move, important, available for choice, set driver aside as hold for dispatch, communicate "no load" situations and establish call back timing, pre-assigned.
• Service special request needs of Sales and Marketing, Fleet Managers, and Account managers.
• Assist Equipment Control Specialist in trailer control and coordination.
• Proactively support the organization’s goals and objectives.
• Develop and maintain customer base.
• Overseeing business process- insuring day to day operations and workflow efficiency.
• Fostering a positive work environment.
• Problems solving & decision Making- identifying and resolving operational issues and implementing solutions to improve performance.
• Prioritize Safety as most important function and insure proper training and adherence to policy.

Qualifications: QUALIFICATION AND EDUCATION REQUIREMENTS:

• 5+ years Intermodal and Management experience
• Knowledge of transportation safety
• The ability to multi-task, make decisions and work in a fast pace environment
• Detail oriented with strong written and oral skills while maintaining effective communication
• The ability to handle stressful situations in a non-confrontational, problem solving manner is required
• Demonstrate continuous improvement skills