Operations Manager

WM (Waste Management); Hobe Sound (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision, life保险

Stock purchase plan

401(k) with company match

Paid vacation and holidays

Personal days

Job summary

WM (Waste Management) is seeking an experienced leader to onboard, develop, coach, and manage the performance of drivers and helpers. The role spends most of the day in the field with frontline employees to build strong relationships and ensure safety and reliability.

You will establish daily touchpoints, review operations, and drive continuous improvement while documenting compliance with DOT and company standards.

Qualifications

• Associate's degree or equivalent required. High school diploma with two years relevant experience acceptable.
• Must be eligible to work in the United States.
• Driver's license required upon hire.

Responsibilities

• Onboard, develop, coach, mentor, and manage driver and helper performance.
• Maintain positive relationships with frontline employees.
• Spend majority of time in the field with frontline staff to support daily duties.
• Provide timely coaching and feedback, and conduct regular onboarding touchpoints.
• Lead safety practices and teach the WM Way; conduct root-cause investigations for injuries/incidents.

Education

Associate's Degree (accredited) or in lieu of a degree

High School Diploma (accredited) and two years of relevant work experience

Job description

Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

Essential Duties and Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Qualifications

Required Qualifications

• Associate's Degree (accredited) or in lieu of a degree,
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age and
• Legally eligible to work in the country where the position is located
• Driver's License Valid Driver's License Upon Hire

Preferred Qualifications

• Successful completion of the WM Operations Manager Trainee program

Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Benefits

• Medical, dental, vision, life insurance, and short-term disability.
• Stock purchase plan, company matching on a 401(k), and more.
• Paid vacation, holidays, and personal days. Please note that benefits may vary by site.