Operations Manager

Radial Inc.; Kentucky; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision

401K matching

Generous PTO

Educational assistance

Job summary

Paxon is seeking an Operations Manager to lead the onsite operations team across inbound, pick/pack, outbound, and inventory management. You will drive continuous improvement, ensure safety, quality, and client SLA adherence, and mentor direct reports.

The role requires 2+ years of managerial experience, LEAN/Six Sigma familiarity, and strong Excel skills. Expect a dynamic, KPI‑driven environment with opportunities to advance.

Qualifications

• Bachelor’s degree strongly preferred or HS/GED required.
• Experience with process improvement methodologies (LEAN, Six Sigma) or similar.
• Minimum 2+ years of progressive Operations management experience.
• Strong data analysis and problem-solving abilities.
• Excellent verbal and written communication skills.

Responsibilities

• Lead inbound, pick/pack, and outbound operations and manage inventory.
• Ensure client SLA targets and site quality fulfillment metrics are met.
• Develop direct reports and drive a culture of continuous improvement.
• Coordinate 2nd shift and weekend/donut shifts as needed.
• Plan, prioritize, and communicate shift directives for efficiency and quality.
• Oversee quality assurance, establish metrics, and implement process improvements.
• Deliver performance evaluations and coach staff on safe work practices.

Education

Bachelor’s degree preferred

HS Diploma or GED required

Tools

Microsoft Excel

Job description

At Paxon, our people are at the heart of everything we do. As part of Bnode, we offer the opportunity to build your career in a growing international organization while staying connected to the people, teams, and communities that make each local business unique.
Together we do more. We are committed to nurturing a compassionate, respectful and encouraging environment to build an inclusive culture for one another. Join our team, advance your career, and be you – because you belong here.We currently have an exciting opening for an Operations Manager.
Paxon is a global logistics network backed by local solutions. We offer DTC and B2B fulfillment, onsite fulfillment, omnichannel connection, returns and reverse logistics, transportation management, and commerce solutions – delivered as one operational backbone. Click here to learn more about Paxon.

Role Summary:
TheOperations Managerprovides leadership and supervision toanoperations teamworking forthe same value stream to create a world‑class operations team. This includes, but is not limited to,managinginbound and,pick/ packoperations,and outbound shipments, andmaintaininginventory.
The Operations Manager also ensures that departmental and support personnel are focused on continuous improvement andsupportsalean culture ofinventory,people,and processes. Will actively contribute to the development of direct reports. The work week responsibility for the client will include covering 2nd shift and weekend/donut shift when applicable.

Responsibilities:

• Accountable to client SLA agreements and site-specific quality and fulfillment targets.
• Create and manageday to dayoperationalstrategyensuring the campusoperatesin a safe, and productive manner.
• Actively contribute to the development of direct reports.
• Full work weekresponsibility of clientorclients(including 2nd shift & weekend/donut shifts if applicable).
• Lead Individual Performance Management program for area.
• Responsible for planning, prioritizing, and communicating shift directives toensure efficiency, accuracy,and quality.
• Interact with clients on operational topics.
• Oversee all aspects of quality assurance, includingestablishingmetrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
• Deliver performance evaluations to direct reports and provide feedback asnecessary, including salariedmembers of management.
• Promote and develop aculture of continuous improvementwithin the value stream.
• Deliver productivityandimprovements in line with KPIs.
• Own lean process improvement and CI initiatives.
• Organizes and manages all necessary resourcesrequiredto improve safety, improve quality, increase customer service, and lower cost.
• Ensure all training and skills development programs, along with all Standard Operating Procedures (SOPs) within the value stream, are up to date andmaintained.
• Promote a culture of high accountability, engagement, and associate empowerment.
• Managerelationships with on-site seasonal staffing representatives andadvise the director of operations on seasonal labor needs.
• Budget management for valuestream.

Qualifications:

• Bachelor’s degreestronglypreferred /HS Degree or GEDrequired.
• Experience working with process improvement ideologies, e.g., LEAN, Six Sigma, or similar / Six Sigma certification preferred.
• Minimum of 2+ years of progressive Operations experience in a manager role.
• Experience in creating productivity improvement through continuous improvement efforts.
• Execution focused and the ability to be flexible.
• Awareness of internal customer requirements.
• Analyze data toidentifydefects and root cause analysis.
• Identifyprocess opportunities to create growth.
• Performance oriented.
• Strong verbal and written communication skills.
• Ability toestablishand orenhance quality control procedures.
• Mustdemonstrate the capacity to learn ALL operational functions.
• Ability to coach, mentor, and motivate direct reports.
• Ability to influence and collaborate with peers and upper management.
• Must be proficient with Microsoft Office with a strong emphasisinExcel.
• Musthave intermediate math skills.
• Must be able to lift50lbs.Must be able to push or pull carts of up to 100lbs.

Travel:

• This positionis notremote.
• Travelis notrequired.

Benefits:

• Opportunities to develop and explore career advancement
• Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
• Family planning coverage, including Fertility & Adoption benefits
• 401K matching after 6 months with immediate vesting
• Generous PTO
• Educationalassistanceand more!

Hours: Monday to Friday 8:00am to 5:00pm. Must be available to work additional hours as needed.

Paxon is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state or local law.
Paxon is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [e-mail] . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
Candidates with arrest or convictions records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [e-mail] . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

Access this link to review our privacy notice: Paxon North America, Inc. Privacy Notice for Candidates | Paxon