Operations Manager

DLRdmv; La Palma (CA); On-site; USD 92,000 - 95,000; Full time

Job summary

DLRdmv is seeking an Operations Manager to lead the Audit and Inventory Department in California, focusing on DMV/title operations and BPA processing. The role requires strong leadership, regulatory knowledge, and a commitment to accuracy and compliance.

Responsibilities include mentoring staff, overseeing daily operations, maintaining records, and safeguarding PII, while supporting the Director of Internal Operations and ensuring a safe, efficient workplace in the La Palma office.

Qualifications

• Minimum of 8 years of manager and dealership/title clerk experience.
• Experience using FLSP (BPA) software.
• Comprehensive knowledge of CA DMV forms and registration policies.

Responsibilities

• Oversee daily operations of audit and inventory.
• Oversee daily in-house BPA processing.
• Supervise Audit and Inventory employees.
• Mentor and train Audit Specialist I, II, III, Lead.
• Mentor and train Inventory Specialist I, II, III, Lead.
• Provide support for the Director of Internal Operations.
• Provide support for Audit and Inventory employees.
• Maintain up-to-date record keeping.
• Maintain a safe and hazard free working environment.
• Maintain the security of PII.

Skills

Team management

Communication skills

Attention to detail

Mentoring

Problem solving

Education

High School degree or equivalent

Tools

FLSP BPA software

CA DMV forms

KSR vehicle records review

Job description

The Operations Manager is responsible for leading the day-to-day operations of the Audit and Inventory Department. This position requires a strong background in dealership title and registration operations, California DMV registration and inventory policies, BPA transactions, and team management

What you'll do

• Oversee daily operations of audit and inventory.
• Oversee daily in-house BPA processing.
• Supervise Audit and Inventory employees.
• Mentor and train Audit Specialist I, II, III, Lead.
• Mentor and train Inventory Specialist I, II, III, Lead.
• Provide support for the Director of Internal Operations.
• Provide support for Audit and Inventory employees.
• Effective internal/external communications.
• Maintain up to date record keeping.
• Maintain a safe and hazard free working environment.
• Maintain the security of PII.

Qualifications

• High School degree or equivalent.
• Minimum of 8 years of manager and dealership/title clerk experience to include but not limited to:
• Experience using FLSP (BPA) software.
• Comprehensive knowledge of:
• CA DMV forms
• CA DMV registration policies for all transaction types
• Reviewing and understanding a vehicle record (KSR)
• Reviewing and troubleshooting all BPA transaction types.
• BPA non-critical and critical errors.
• BPA processing for all transaction types
• New Vehicle
• Used Vehicle (CA & Non-Resident)
• Transfer Legal Owner
• Renewals
• Duplicate Title
• Duplicate Title for Auction
• Attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Must be able to remain in a stationary position 90% of the time.
• Must be able to lift 30lbs or more.
• Working hours are 8:00am – 5:00pm, Monday – Friday

About DLRdmv

DLRdmv creates and deploys innovating Title & Registration technology and Governmental Compliance solutions to the Automotive Industry. DLRdmv offers an exciting, entrepreneurial work environment for individuals interested in being part of a growing company that is fully committed to serving its customers. Our mission is to provide best-in-class products and services to our clientele and earn their business every day.

The pay range for this role is:

92,000 - 95,000 USD per year (California La Palma Office)