Audit Lead

DLRdmv®; La Palma (CA); On-site; USD 48,000 - 55,000; Full time

Job summary

DLRdmv is seeking an Audit Lead in California to mentor Audit Specialists I-III and manage communications regarding escalations and void requests. The role emphasizes attention to detail, accuracy, and strong collaboration with the Operations Manager/Director.

The candidate will audit BPA transaction types, train teams on all BPA processes, and maintain accurate records while coordinating with inventory and field teams.

Qualifications

• 5+ years dealership/title clerk experience with CA & non-resident vehicle types, knowledge of CA DMV forms.
• Ability to read a vehicle record (KSR/Inquiry) effectively.
• Knowledge of CA DMV registration policies for all transaction types.
• Experience with BPA program (FLSP) and handling BPA errors.

Responsibilities

• Mentor and train Audit Specialist I, II, III.
• Provide support to the Operations Manager/Director.
• Audit all BPA transaction types.
• Train on all BPA transaction types.
• Handle internal communications and escalations.
• Process void requests and coordinate with field team and Inventory Lead.
• Maintain up-to-date record keeping and ship/track packages.

Skills

Mentoring

Attention to detail

Excellent communication

Training

Customer service

CA DMV forms knowledge

Education

High School degree

Job description

About DLRdmv

DLRdmv™ creates and deploys innovating Title & Registration technology and Governmental Compliance solutions to the Automotive Industry. DLRdmv offers an exciting, entrepreneurial work environment for individuals interested in being part of a growing company that is fully committed to serving its customers. Our mission is to provide best-in-class products and services to our clientele and earn their business every day.

Job Description

The Audit Lead will be responsible for mentoring the Audit Specialist I, II, and III. The employee will also be responsible for handling internal and external communications regarding escalations and handling void requests. We are looking for a candidate with great attention to detail and accuracy and excellent communication skills to join our exciting and growing team!

Job Responsibilities

• Mentor and train Audit Specialist I, II, III.
• Provide support to the Operations Manager/Director.
• Audit all BPA transaction types.
• Train on all BPA transaction types.
• Handle internal communications.
• Handle external/internal communication regarding BPA transactions and escalations.
• Handle void requests.
• Work closely with the field team and with the Inventory Lead.
• Maintain up to date record keeping.
• Prepare, ship and track BPO packages within time frames.
• Assist the inventory department with quarterly physical audits.
• Maintain a safe and hazard free working environment.
• Maintain the security of PI

Requirements

• High School degree or equivalent.
• Minimum of 5 years dealership/title clerk experience to include but not limited to:
  • All transaction types; new vehicle, used vehicle (CA & non-resident), transfer legal owner, renewals, duplicate title, duplicate title for auction o Dealership title and registration knowledge.
  • Knowledge of CA DMV forms.
  • Ability to read a vehicle record (KSR/Inquiry) effectively.
  • Knowledge of CA DMV registration policies for all transaction types.
  • Utilization of a BPA program (FLSP program).
  • Experience with BPA non-critical and critical errors.
  • Experience with correcting BPA non-critical and critical errors.
• Attention to detail and accuracy.
• Excellent customer service.
• Effective communication skills.
• Experience with training and mentoring others.
• General computer skills.
• Position may require a stationary position 90% of the time.
• Position may require lifting 30lbs or more.
• Working hours are 8:00am – 5:00pm, Monday – Friday
• Occasional overtime may be necessary.

Training Requirements

• Complete DLRacademy BPA certification I, II, and III training.
• Complete DLRacademy DMV fundamental certification training.
• Complete DLRdmv Mentor Certification.

DLRdmv offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, and more. DLRdmv is an EEO Employer. We sincerely appreciate your interest and will carefully evaluate your qualifications for employment. Be assured your opportunity for employment with our company will be based only on your merit without regard to race, color, religion, sex, age, national origin, mental or physical disability, or any other factor unrelated to job requirements.

The Pay Range For This Role Is

35 - 39.50 USD per hour(California La Palma Office)

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