Operations Manager

Waste Management; Chillicothe (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision

Life insurance

Short-term disability

Stock purchase plan

401(k) matching

Paid vacation

Paid holidays

Personal days

Job summary

Waste Management in Chillicothe, OH seeks an Operations Manager Trainee responsible for onboarding, developing, coaching, and mentoring drivers and helpers, while maintaining strong front-line relationships and spending most days in the field with staff.

You will lead safety practices, investigate incidents, review DVIRs and attendance, and help route operations, with opportunities to advance through the WM Operations Manager Trainee program.

Qualifications

• Requires Associate's Degree or HS Diploma with 2 years of relevant work experience.
• Must be at least 18 and legally eligible to work in the United States.
• Valid driver's license at hire.
• Preferred completion of WM Operations Manager Trainee program.

Responsibilities

• Onboard, develop, coach, mentor drivers and helpers; maintain positive relationships with frontline staff.
• Meet daily with new employees to ensure onboarding and communication.
• Provide timely touchpoints and feedback to frontline employees.
• Review best practices to improve daily performance and safety.
• Lead safety practices and conduct root cause investigations for injuries.
• Document and maintain records per regulatory requirements (e.g., DOT).
• Visit customers/sites to address safety issues and service concerns.

Skills

Leadership

Coaching

Communication

Safety first

People management

Education

Associate's Degree

High School Diploma

Tools

Driver's License

DVIR familiarity

Job description

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

II. Essential Duties and Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

III. Qualifications

A. Required Qualifications

• Associate's Degree (accredited) or in lieu of a degree,
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age and
• Legally eligible to work in the country where the position is located
• Driver's License Valid Driver's License Upon Hire

B. Preferred Qualifications

• Successful completion of the WM Operations Manager Trainee program

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.