Operations Manager

WM; Indianapolis (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Stock purchase plan

Paid vacation

Holidays & personal days

Job summary

WM is seeking an Operations Manager Trainee/Field Leader responsible for onboarding, developing, coaching, and managing performance of all drivers and helpers. The role emphasizes building strong front-line relationships, spending substantial time in the field, and promoting WM safety standards.

Responsibilities include daily onboarding support, coaching conversations, and root cause investigations for injuries.

Qualifications

• Associate's Degree (accredited) or, in lieu of a degree, High School Diploma (accredited) and two years of relevant work experience.
• Must be at least 18 years of age.
• Legally eligible to work in the country where the position is located.
• Driver's License required upon hire.
• Preferred: WM Operations Manager Trainee program.

Responsibilities

• Onboarding, developing, coaching, mentoring, and performance management of all drivers and helpers.
• Establish and maintain positive relationships with front-line employees.
• Spend the majority of the day in the field with frontline employees.
• Lead safety practices and WM Way across the team.
• Conduct root cause investigations for injuries/incidents and ensure retraining.
• Document and maintain records required by regulatory agencies (e.g., DOT).
• Review and audit route operations documentation daily (DVIRs, attendance, tickets).
• Visit customers/sites to evaluate and resolve safety issues.

Skills

Coaching

Leadership

Safety awareness

Communication

Education

Associate's Degree (accredited)

High School Diploma + 2 years relevant experience

Driver's License

Tools

Valid Driver's License

Job description

I. Job Summary This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

II. Essential Duties And Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

III. Qualifications

• Required Qualifications
• Associate's Degree (accredited) or in lieu of a degree,
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age and
• Legally eligible to work in the country where the position is located
• Driver's License Valid Driver's License Upon Hire
• Preferred Qualifications
• Successful completion of the WM Operations Manager Trainee program

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

• Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.