Legal Operations Manager

Stealth; Santa Ana (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

Stealth, a Santa Ana, CA-based firm, seeks an experienced Legal Operations Manager to lead assigned teams and drive efficient, compliant operations. You will focus on performance, workload management, and quality control while partnering with the Chief Legal Officer and cross-functional groups to fulfill department priorities.

You will coach staff, develop reporting, ensure adherence to procedures, and improve workflows and system updates to support accurate, timely outcomes across the legal

Qualifications

• 4+ years of legal operations experience in a deadline-driven environment.
• 2+ years of supervisory/people leadership experience.
• Ability to manage workloads, monitor queues, deadlines, and priorities.
• Working knowledge of legal workflows, case management systems, and compliance.
• Strong written and verbal communication and attention to detail.

Responsibilities

• Manage assigned Legal Operations team(s) with daily direction and oversight.
• Assign and prioritize workloads to maintain coverage, productivity, and service levels.
• Monitor team queues, deadlines, production, quality, backlog/aging, and escalate risks with options.
• Support legal operations workflows including case movement, file maintenance, and document processing.
• Ensure team members follow firm procedures, client requirements, system standards, and quality control practices.
• Coach, develop, and hold staff accountable to performance expectations.
• Prepare and maintain reporting related to workload, timeliness, and quality trends.
• Partner with CLO, attorneys, Legal Operations leadership, Compliance/Training, and IT to improve workflows and implement updates.
• Maintain regular attendance and perform other duties as assigned.

Skills

Legal operations

Team leadership

Workload management

Quality control

Process improvement

Communication

Tools

Case management systems

Calendaring tools

Reporting/Spreadsheet tools

Legal operations platforms

Job description

Manages assigned Legal Operations teams and supports day-to-day operational execution across the firm's legal workflow. This role focuses on team performance, workload management, process consistency, quality control, reporting, and timely completion of department priorities. Partners closely with the Chief Legal Officer, attorneys, leadership, and cross-functional teams to support efficient, accurate, and compliant legal operations.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Manage assigned Legal Operations team(s), providing daily direction, support, and oversight to ensure work is completed accurately, timely, and consistently.
• Assign and prioritize workloads across the team to maintain coverage, productivity, and service levels; resolve bottlenecks and manage shifting priorities in a high-volume environment.
• Monitor team queues, deadlines, production, quality, backlog/aging, and other operational priorities; escal::risks promptly with clear options and urgency.
• Support legal operations workflows including case movement, file maintenance, document processing, client and court requirements, operational follow-up, and other assigned department functions.
• Ensure team members follow firm procedures, client requirements, system standards, documentation expectations, and quality control practices.
• Coach, develop, and hold staff accountable to performance expectations, including timeliness, accuracy, quality, communication, file hygiene, and overall productivity.
• Prepare and maintain reporting related to workload, timeliness, exceptions, productivity, quality trends, and areas requiring additional support or escalation.
• Partner with the Chief Legal Officer, attorneys, Legal Operations leadership, Compliance/Training, and IT to improve workflows, reinforce standards, and implement process or system updates.
• Maintain regular attendance and perform other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• 4+ years of legal operations experience in a deadline-driven legal environment.
• 2+ years of supervisory/people leadership experience, including performance coaching and workload management.
• Demonstrated ability to manage workloads, monitor team queues and deadlines, prioritize competing tasks, and support multiple concurrent operational priorities.
• Working knowledge of legal workflows, case management systems, document processing, quality control practices, and compliance with firm and client procedures.
• High level of accuracy and attention to detail, with sound judgment and the ability to exposure risk issues promptly and effectively.
• Strong written and verbal communication skills and proficiency with case management systems, calendaring tools, reporting/spreadsheet tools, and other legal operations platforms.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met to successfully perform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working conditions are normal for an office environment. This position involves sitting most of the time. Specific vision abilities required by this job include close vision, depth perception and color vision in reading a computer monitor. Clear speech is needed to communicate on the telephone.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.