Director of Operations

crisprecruit; Chicago (IL); Remote; USD 110,000 - 190,000; Full time

Job summary

The Law Offices of Roderick C. White, a veteran-owned multi-state law firm, seeks a Director of Operations to lead daily operations, build scalable systems, and drive efficiency across departments.

The role reports to the owner and collaborates with the CFO and Director of Legal Operations to support growth while maintaining personalized client service. You will manage a predominantly international virtual workforce, implement SOPs, and optimize workflows with Clio and other tools, balancing

Qualifications

• Bachelor's degree required; MBA preferred.
• Strong operational leadership experience across multiple departments.
• Proven ability to develop and implement scalable processes and SOPs.

Responsibilities

• Oversee day-to-day operations and reduce owner's workload.
• Develop scalable systems and SOPs to improve efficiency.
• Lead multiple departments including case management, intake, marketing, HR and billing coordination.
• Manage a predominantly international virtual workforce with clear communication standards.
• Evaluate tools (Clio and others) and implement practical improvements while preserving personalized service.
• Monitor spending and resource needs to support growth objectives.
• Contribute to hiring decisions and HR responsibilities while owner retains final authority.

Skills

Operational leadership

Process development

SOP development

Vendor management

Financial management

HR support

Team leadership

Cross-functional

Education

Bachelor's degree

MBA (preferred)

Tools

Clio

Job description

Are you ready to lead business operations for a dynamic, multi-state law firm?

Do you thrive in creating scalable systems and efficient processes?

Can you transform operational challenges into pathways for growth?

Are you passionate about building a team that excels in delivering top-tier legal services?

Final question: When faced with a challenge, do you get excited or run away?

The Law Offices of Roderick C. White is a veteran-owned, multi-state law firm with a track record of delivering exceptional legal services since 2002. With licenses in Texas, Missouri, Illinois, and Kansas, our team is dedicated to providing aggressive representation in personal injury and criminal defense cases. We pride ourselves on our commitment to client satisfaction, evidenced by our 600+ five-star Google reviews across our five locations.

Our mission is centered around client advocacy and community impact. With over $588 million recovered for clients in personal injury claims and a 95% success rate in keeping our criminal defense clients out of prison, our outcomes are a testament to our dedication and expertise. We're available 24/7 to provide confidential consultations, ensuring our clients receive the attention and guidance they deserve at any time.

The Director of Operations will lead the firm's day-to-day business operations, develop scalable systems, and strengthen organizational efficiency to support continued growth. Reporting directly to the firm owner and working alongside the Chief Financial Officer and Director of Legal Operations, this role will oversee multiple departments, help develop the operational management structure, and lead a predominantly international virtual workforce.

The ideal candidate is an experienced, self-directed leader who can implement effective policies, procedures, and performance reporting while reducing the owner's operational workload. This position requires strong judgment, financial discipline, and a balanced approach to technology and automation that preserves the firm's commitment to personalized service.

What you'll do:

• Operational Leadership: Oversee day-to-day business operations, reduce the owner's direct operational workload, and establish accountable, efficient processes across the firm.
• Systems & Process Development: Assess existing workflows, develop and implement scalable SOPs, establish reporting frameworks, and monitor operational performance.
• Department & Manager Oversight: Lead operations across case management, intake, marketing, medical records and billing coordination, and HR, helping develop and supervise operational managers as the firm's structure evolves.
• Global Team Management: Oversee a predominantly international virtual support workforce, establishing clear communication standards, accountability, performance expectations, and consistent service quality.
• Technology & Workflow Improvement: Evaluate the effective use of Clio and other operational tools, implementing practical improvements and selective automation while preserving the firm's emphasis on personal service.
• Vendor Management: Oversee external service providers and internal vendor liaisons, including medical records-related services, to ensure reliability, efficiency, and accountability.
• Marketing & Intake Oversight: Support operational coordination of marketing and intake activities, applying sufficient digital marketing knowledge to evaluate performance and guide department leaders.
• Financial Resource Management: Monitor operational spending, evaluate resource needs, and recommend cost-effective improvements consistent with the firm's growth objectives.
• Hiring & HR Support: Participate in hiring and candidate evaluation, provide input on operational staffing needs, and handle initial HR responsibilities as needed, while recognizing that final hiring and staffing decisions remain with the owner.
• Leadership Collaboration: Partner with the owner, CFO, Director of Legal Operations, and department leaders to align priorities, communicate results, and improve operational execution without assuming direct responsibility for legal casework.

What we're looking for:

• Educational Background: Bachelor's degree required, preferably in Business Management or a related discipline. An MBA with a focus on Management is strongly preferred.
• Operational Leadership: Demonstrated experience leading business operations, improving organizational structures, and managing multiple departments or operational functions.
• Process Development: Proven ability to assess business workflows and personally develop, implement