Director of Operations

Lucosky Brookman LLP; Port Reading (NJ); On-site; USD 140,000 - 210,000; Full time

Job summary

Lucosky Brookman LLP is seeking a strategic operations leader to partner with the executive team in translating firm strategy into scalable execution. You will drive KPIs, dashboards, and cross-functional governance across technology, contracts, and processes.

The role emphasizes governance of legal technology, vendor management, and robust SOP development to support the firm’s national growth while maintaining confidentiality and compliance. Remote work is limited; on-site presence is valued.

Qualifications

• Experience leading operations in a law firm or legal environment.
• Proven ability to develop firmwide KPIs and dashboards.
• Deep knowledge of law firm operations and attorney workflows.
• Experience negotiating vendor contracts and managing costs.
• Strong executive presence and clear communication.
• Familiarity with legal tech and AI for efficiency.
• Change management skills across cross-functional teams.
• MBA or JD is a plus.

Responsibilities

• Serve as a senior operational partner to the executive leadership team, translating firm strategy into measurable operational priorities and scalable execution.
• Audit and improve data systems, creating firmwide KPIs and dashboards for informed decision-making.
• Vendor and contract management: evaluate vendor relationships, contracts, and expenditures to ensure cost efficiency and alignment with priorities.
• Oversee legal technology, technology vendors, inventories, and AI governance policies to improve efficiency while protecting confidentiality.
• Standardize and document SOPs, improve cross-functional workflows, clarify ownership, and implement scalable processes.
• Develop business continuity and crisis management plans to minimize impact on operations and client services.
• Lead operational initiatives with clear priorities and accountability across departments.
• Serve as the primary operational liaison for senior leadership, providing concise executive updates.

Skills

Operational leadership

KPI & data proficiency

Legal industry knowledge

Vendor management

Leadership & communication

Tech & AI fluency

Change management

Education

MBA or JD (preferred)

Tools

Dashboard software

Job description

Are you a strategic thinker who excels at improving operations and creating streamlined, efficient processes?

Do you have what it takes to support a growing, high-caliber law firm as it expands its national footprint?

Can you effectively lead and manage cross-functional initiatives to ensure seamless operation?

Are you ready to step into a key role where you can influence significant business decisions and growth strategies?

Final question: When faced with a challenge, do you get excited or run away?

What you’ll do:

• Strategic Operations Leadership: Serve as a senior operational partner to the executive leadership team, participating in quarterly strategic planning sessions to translate firm strategy into measurable operational priorities and scalable execution.
• KPI and Reporting Development: Audit and improve existing data systems, creating firmwide KPIs and dashboards for informed decision-making.
• Vendor and Contract Management: Inventory and evaluate vendor relationships, contracts, and operational spending to ensure cost efficiency, vendor accountability, and alignment with firm priorities. Partner with Finance to review operational expenditures, evaluate ROI, and identify cost-saving opportunities while maintaining clear separation from ownership of the Finance function.
• Technology & AI Governance: Oversee legal technology, technology vendors, inventories, and system utilization while developing policies for AI use, document storage, email retention, and technology governance that improve efficiency while protecting confidentiality and compliance.
• Process Improvement: Standardize and document SOPs, improve cross-functional workflows, clarify departmental ownership, eliminate operational inefficiencies, and implement scalable processes that support continued firm growth.
• Business Continuity and Crisis Management: Develop plans for crisis situations, ensuring minimal impact on firm operations and client services.
• Leadership and Accountability: Lead operational initiatives with authority by setting clear priorities, establishing accountability across departments, following through on strategic initiatives, and driving consistent execution throughout the firm.
• Executive Partnership: Serve as the primary operational liaison for senior leadership by consolidating cross-functional information, providing clear executive updates, and reducing the need for leadership to manage day-to-day operational issues directly.

What we’re looking for:

• Operational Leadership Experience: Proven experience in a senior operations role within a law firm or related legal environment.
• KPI and Data Proficiency: Expertise in developing and managing KPIs, data analysis, and presenting actionable insights through dashboards.
• Legal Industry Knowledge: Deep understanding of law firm operations, attorney workflows, and sector-specific technology.
• Vendor Management Skills: Experience in negotiating and managing vendor contracts, ensuring cost-effective service delivery.
• Leadership and Communication: Strong executive presence, able to work with demanding personalities, and communicate complex issues clearly.
• Tech and AI Fluency: Familiarity with legal technology and experience leveraging AI for operational efficiency.
• Change Management: Skill in leading cross-functional initiatives and driving change across departments.
• Education: Equivalent experience in legal operations leadership will also be considered. An MBA, JD, or other advanced degree is a plus but not required.

Why you should work here:

• Leadership Influence: Direct involvement in strategic planning and significant authority over operational decisions.
• Growth Opportunities: Join a firm in a pivotal growth phase, offering the chance to shape the operational future of the organization.
• High Impact: Play a key role in institutionalizing best practices and creating operational systems that support firmwide goals.
• Collaborative Environment: Work closely with leadership, engaging in meaningful projects that advance the firm’s strategy and client success.
• Compensation & Benefits: Competitive compensation and a comprehensive benefits package will be discussed during the hiring process.
• Work Environment: This role is based in New Jersey and requires a minimum of three-four days onsite each week, with flexibility to support occasional evening or weekend business needs as operational priorities require.

If you are a strategic, resilient leader with a passion for operations and a track record of success in law firm environments, we invite you to apply for this crucial role at Lucosky Brookman LLP. Join us to shape the future of our operations and contribute to our journey of growth and excellence.