Operations Manager

Hilton Garden Inn Falls Church; Falls Church (VA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) eligibility

Paid time off

Performance-based bonuses

Team member travel discounts

Career growth opportunities

Collaborative work environment

Job summary

Hilton Garden Inn Falls Church is seeking a hands-on Hotel Operations Manager to oversee Front Office and F&B operations. You will drive guest experiences, uphold brand standards, and lead a team to deliver efficient daily operations.

You will collaborate with the General Manager and hotel leadership to meet financial and service goals, manage staffing, and continuously improve processes in a fast-paced hospitality environment.

Qualifications

• Experience in hotel operations, front office, or F&B leadership.
• Strong leadership, communication, guest service, and problem-solving.
• Knowledge of hotel PMS, scheduling, staffing, and cost-control.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative leadership with teamwork and employee development.
• Availability to work evenings, weekends, holidays, and varied shifts.

Responsibilities

• Oversee daily front desk operations: check-in/check-out, reservations, billing, guest requests, service recovery.
• Manage daily F&B activities: quality, service, cleanliness, health and safety standards.
• Assist with workforce planning, scheduling, training, and performance management.
• Lead, coach, and develop team members; foster a positive work environment.
• Monitor labor costs, inventory, operating expenses, and departmental performance.
• Monitor guest feedback; address concerns and implement improvements.
• Partner with General Manager and department leads to maintain service standards.
• Identify opportunities to improve workflows, productivity, and efficiency.
• Ensure compliance with brand standards, policies, safety, and regulations.

Skills

Leadership

Communication

Guest service

Problem solving

PMS knowledge

Staffing & scheduling

Cost control

Team development

Tools

PMS systems

Scheduling software

Job description

Hotel Operations Manager – Front Office & Food & Beverage

Department: Hotel Operations
Reports To: General Manager
Employment Type: Full-Time
Location: [Hilton Garden Inn Falls Church VA]

Position Overview

We are seeking a hands-on, guest-focused Hotel Operations Manager to oversee Front Office and Food & Beverage (F&B) operations. This position plays a key role in delivering exceptional guest experiences, maintaining brand and service standards, developing team members, and ensuring operational efficiency.

The Hotel Operations Manager will work closely with the General Manager, the fellow Operations Manager, and the hotel leadership team to ensure seamless daily operations, clear communication, and shared accountability for achieving the hotel's operational and financial goals.

Key Responsibilities

• Front Office Operations: Oversee daily front desk operations, including check-in/check-out, reservations, billing, guest requests, and service recovery.
• Food & Beverage Operations: Manage daily F&B activities, ensuring food quality, service consistency, cleanliness, and compliance with health and safety standards.
• Staffing & Scheduling: Assist with workforce planning, scheduling, training, and performance management to maintain appropriate staffing levels and service standards.
• Team Leadership & Development: Lead, coach, and develop team members while fostering a positive work environment built on teamwork, accountability, and continuous improvement.
• Financial & Cost Control: Monitor labor costs, inventory, operating expenses, and departmental performance to support the hotel's financial objectives.
• Guest Satisfaction: Monitor guest feedback, address concerns promptly, and implement improvements that enhance the overall guest experience.
• Cross-Department Collaboration: Partner with the General Manager, fellow Operations Manager, and other department leaders to maintain consistent service standards and support hotel-wide initiatives.
• Operational Efficiency: Identify opportunities to improve workflows, communication, productivity, and departmental performance.
• Brand Standards & Compliance: Ensure compliance with hotel brand standards, company policies, safety requirements, and applicable regulations.

Qualifications

• Previous experience in hotel operations, front office, food and beverage, or a similar hospitality Supervisor / leadership role.
• Strong leadership, communication, guest service, and problem-solving skills.
• Knowledge of hotel property management systems (PMS), scheduling, staffing, and cost-control practices.
• Ability to manage multiple priorities in a fast-paced hospitality environment.
• A collaborative leadership style with a focus on teamwork, accountability, and employee development.
• Flexibility to work evenings, weekends, holidays, and varied shifts as operational needs require.

What We Offer

• Competitive compensation based on experience.
• Medical, dental, and vision insurance benefits.
• Paid time off (PTO) and holidays.
• 401(k) eligibility after one year of employment, subject to plan terms and eligibility requirements.
• Quarterly performance-based bonuses tied to hotel performance.
• Hilton team member travel and associate discounts, subject to program eligibility and applicable terms.
• Opportunities for professional growth and career advancement.
• A collaborative, team-oriented work environment.

Source: Hospitality Online