Operations Manager

HHM Hospitality; Village of Lake Placid (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

HHM Hotels is seeking an Operations Manager to oversee front of house operations, including breakfast service, banquets, and front office, in line with guest service and sustainability standards. You will train and coach associates, manage labor and food costs, and support banquet details to fulfill client requests.

The role offers growth through a clear path from Front Desk Supervisor to Front Office Manager and ultimately Assistant General Manager, with work shifts spanning breakfast and guest

Qualifications

• High school diploma or equivalent.
• 1 to 2 years of related experience.

Responsibilities

• Train, schedule, coach and support associates, ensuring they perform to brand standards.
• Ensure quality standards of complimentary food service stations are maintained.
• Attend weekly meetings to ensure banquet event details meet client requests.
• Assist Front Desk Manager & Front Office Supervisor in creating Front Office Schedule.
• Manage labor and food cost expenses to fit within budgets and updated forecasts.
• Receive and inspect food orders from third party catering companies.
• Cross-train shifts between Breakfast Attendant and Guest Service Agent.
• Develop action plans to address guest service deficiencies.
• Work as Manager on Duty when necessary.
• Follow EarthView sustainability guidelines and OSHA safety standards.
• Perform other duties as requested by management.

Skills

Guest service

Team leadership

Scheduling

Budgeting

Safety compliance

Education

High school diploma or equivalent

Job description

Overview

Opportunity: Operations Manager

Manage front of the house operations including but not limited to: complimentary breakfast service, banquets, catering functions, and front office in accordance with established guest service and sustainability standards.

Your Growth Path

Front Desk Supervisor – Front Office Manager – Assistant General Manager

Your Focus

• Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Ensure quality standards of complimentary food service stations are maintained.
• Attend weekly meetings to ensure banquet event details are carried out consistent with client requests.
• Assist Front Desk Manager & Front Office Supervisor in creating Front Office Schedule.
• Manage labor and food cost expenses to fit within budgets and/or updated forecasts.
• Receive and inspect food orders from third party catering companies.
• Position will work shifts crossing over from Breakfast Attendant to Guest Service Agent.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Work as Manager on Duty, when necessary.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skill

• High school diploma or equivalent.
• 1 to 2 years of related experience.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal‑opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.