Operations Manager

Courtyard Seattle SeaTac Airport; Seattle (WA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Bonus Eligible

401(k)

Health, Dental, Vision, Life Insurance

Vacation, Wellness & Holiday Pay

Career Advancement Opportunities

Job summary

Courtyard Seattle SeaTac Airport seeks an experienced Operations Manager dedicated to delivering exceptional guest experiences while overseeing hotel operations. This role requires strong leadership skills and the ability to drive financial performance while supporting team development in a rewarding environment.

The successful candidate will balance guest service and business performance, ensuring compliance with operational and brand standards.

Qualifications

• 3–5 years of related hospitality experience.
• Minimum of 2 years of supervisory or management experience in a hotel setting.
• Experience with budgets, labor management, and cost controls.

Responsibilities

• Drive overall hotel profitability and operational excellence.
• Manage revenue generation and performance.
• Ensure exceptional guest satisfaction and service delivery.

Skills

Hospitality experience

Supervisory skills

Customer service

Interpersonal skills

Verbal and written communication

Computer and software skills

Tools

Microsoft Office

OnQ

Opera

FOSSE

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

About Us

As a TEAM, we believe that when we work together, everyone has the opportunity to achieve more. Our culture is built around supporting, motivating, and empowering each team member to grow personally and professionally.

T.E.A.M. = Together Everyone Achieves More

We strive to create an environment where our employees feel valued, supported, and inspired to do their best work every day. We hope you’ll discover new reasons to love what you do while building a rewarding career with us.

About the Role

We are seeking a guest-focused, results-driven Operations Manager with strong leadership skills to join our TEAM.

This is an exciting opportunity for an experienced hospitality professional who enjoys leading people, delivering exceptional guest experiences, and driving operational and financial performance. The Operations Manager will play a key role in overseeing hotel operations, developing team members, maintaining service standards, and helping the property achieve its goals.

If you're looking for a rewarding leadership opportunity where your contributions are valued and your growth is supported, we'd love to hear from you!

TEAM Benefits

• Bonus Eligible

• 401(k)

• Health, Dental, Vision, Life & Voluntary Insurance

• TEAM & Travel Discounts

• Vacation, Wellness & Holiday Pay

• Career Advancement Opportunities

• Full-time positions are eligible for benefits, including paid time off, travel discounts, medical coverage, and additional insurance options.

Travel Discounts

With multiple brands and thousands of locations around the world, TEAM members have access to exclusive travel discounts and, at select locations, food & beverage discounts.

Whether you're looking to relax, visit family, or explore somewhere new, your TEAM benefits can help make your next trip more affordable.

Key Responsibilities

As Operations Manager, you will be responsible for helping drive overall hotel profitability and operational excellence through:

• Revenue generation and performance management

• Effective cost and labor control

• Exceptional guest satisfaction and service delivery

• Team member development, coaching, and engagement

• Maintaining high operational and brand standards

• Implementing brand service strategies and initiatives

• Ensuring consistent execution of company policies and procedures

• Collaborating across departments to achieve hotel goals

• Supporting a positive, professional, and guest-focused work environment

The successful candidate will balance people leadership, guest service, and business performance while maintaining the integrity and standards of the company.

Qualifications & Requirements

• 3–5 years of related hospitality experience

• Minimum of 2 years of supervisory or management experience in a hotel setting

• Previous experience supervising multiple hotel departments preferred

• Experience with budgets, labor management, and cost controls

• Strong customer service and interpersonal skills

• Excellent verbal and written English communication skills

• Strong computer and software skills

• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint, preferred

• Experience with hotel systems such as OnQ, Opera, FOSSE, Lightspeed, HotSOS, GXP, BOB, Kipsu, and Slack is a plus

• Schedule flexibility, including the ability to work varying shifts as business needs require

• Valid driver's license

Compensation

$30.00 per hour

If you're a motivated hospitality leader who enjoys developing people, exceeding guest expectations, and driving operational success, we invite you to join our TEAM and grow with us!

In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States and complete the required employment eligibility verification form (Form I-9) upon hire.

Source: Hospitality Online