Mitigation Manager

ServiceMaster Clean of Fraser Valley; Worthington (MN); On-site; USD 70,000 - 80,000; Full time

Job summary

A leading restoration company in Minnesota is seeking a Mitigation Manager to oversee and develop the Mitigation Department. This role requires strong leadership, strategic planning, and a commitment to customer service, with specific responsibilities including staff management, budgeting, and communication with insurance providers. Candidates should have significant experience in management and emergency services within the restoration industry. The position offers a competitive salary of $70,000 - $80,000 plus bonuses.

Qualifications

• Two plus years’ experience in a Management or Leadership role within the Restoration Industry.
• Five plus years’ experience within the Emergency Services Department within the Restoration Industry.
• Experience with writing Emergency Services (Mitigation) estimates.

Responsibilities

• Management and delegation of Mitigation Department staff.
• Recruit, train, and coach Mitigation Department staff.
• Conduct performance reviews with staff.
• Drive response and urgency.
• Communicate and negotiate with insurance carriers.

Skills

Knowledge of Microsoft Office applications

Customer Service Skills

Coaching and leadership skills

Strategic Planning skills

Stress Management and Composure

Education

High School Diploma or GED

Associate Degree or Bachelor's Degree

Tools

Estimation software

RMS

Xactimate

Luxor

ADP

Job description

Are you motivated by a drive to serve others and achieve results? Do you thrive as an independent yet collaborative team player who takes initiative and gets things done? Are you comfortable with a fast-paced work environment where urgency is key? Do you have a keen eye for detail and ensure thoroughness in your work? If so, we welcome you to join our exceptional team!

Join the Paul Davis Team!

The Mitigation Manager will be working within our Emergency Services (Mitigation) Department. The Mitigation Manager’s primary responsibility is to ensure growth and development of the mitigation business, department, and staff.

$70,000 - $80,000 per year + bonus opportunities - based on experience

Responsibilities:

• Management and delegation of Mitigation Department staff, including emergency services and contents
• Recruit, train, and coach Mitigation Department staff and (Labor, Mitigation Crew Leaders and Coordinators)
• Set goals for each team member that can be explained and measured; conduct annual, mid year and 90 day performance reviews with staff
• Participate in the hiring process
• Approve hourly employees time cards on a weekly basis
• Conduct monthly staff meetings
• Use tools and reporting to budget and margin results (50%)
• Drive response and urgency
• Maintain morale and engagement
• Recruit vendors and subcontractors; ensure subcontractor compliance
• Responsible for Resource Management of the following:
  • Movement, care, and inventory of equipment in the warehouse and on jobsites
  • Tracking of assets (equipment)
  • Dispatching of Technicians
  • On Call Schedule
  • Vehicle Maintenance
  • Staffing needs
• Review estimates written by Mitigation Crew Leaders
• Communicate and negotiate with insurance carriers
• Maintain and create good relationship with insurance carriers and vendors
• Auditing of customer service complaints
• Manage and exceed expectations for job profit
• Ensure production meets the set Gross Profit goals
• Collection of payment from closed jobs
• Monitor and address safety issues and practice safety practices including proper PPE
• Follow the Paul Davis Values, Vision, Mission, and 10 Serving Basics
• Marketing and sales of your company’s services to current and potential client base, insurance carriers, and industry professionals
• Collect Accounts Receivable
• Attend industry related trainings
• All other duties as assigned

Competency – Knowledge, Skills and Abilities:

• Knowledge of Microsoft Office applications (Outlook, Word, Excel)
• Extensive knowledge of estimation software
• Extensive Knowledge of emergency services within the restoration industry
• Customer Service Skills
• Coaching and leadership skills
• Strategic Planning skills
• Ability to learn and operate our primary operating systems: RMS, Xactimate, Luxor, Sage, Contractor Connection, ADP, SharePoint, and One Drive
• Ability to create documents and invoices
• Ability to answer and communicate with customers over the phone and face to face
• Ability to work independently
• Ability to coordinate multiple jobs within the same time frame
• Ability to oversee a staff of up to twenty employees
• Stress Management and Composure
• Maintain a level of confidentiality

Required Education and Experience:

• High School Diploma or GED required
• Two plus years’ experience in a Management or Leadership role within the Restoration Industry
• Five plus years’ experience within the Emergency Services Department within the Restoration Industry
• Experience with writing Emergency Services (Mitigation) estimates

Preferred Education and Experience:

• Associate Degree or bachelor’s Degree
• IICRC certifications

Physical Requirement:

• Must be able to stay in a stationary position up to 50% of the time
• The person in this position needs to frequently move about client’s properties to complete estimates and oversee completion of jobs
• Constantly operates a computer
• Must be able to communicate and converse with customers and staff over the phone and face to face
• Occasionally will lift up to 50lbs
• Ability to safely operate a company vehicle

Make an impact now:

Paul Davis is proud of our 56-year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients through our dedicated work! WE ARE PAUL DAVIS!

Reasonable Accommodation for Disability:

Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

Disclaimer:

Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Compensation: $70,000.00 - $80,000.00 per year

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do