EMS Department Leader

IICRC; Stafford (VA); Hybrid; USD 68,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Company car

Dental insurance

Health insurance

Training & development

Vision insurance

Job summary

Paul Davis Restoration of Northern Virginia is seeking a Division Leader for our Emergency Service Division. You will lead the full cycle of contents restoration projects—from intake to invoice—writing estimates in Xactimate, coordinating crews, and managing carrier relationships.

This hybrid role blends field site oversight, warehouse operations, and remote coordination. The ideal candidate has 3+ years in restoration/claims, Xactimate experience, and a track record of leading diverse teams

Qualifications

• 3+ years in property restoration, management, or related claims/estimating roles.
• Xactimate estimating experience required; Symbility a plus; Xactimate Level 1 certification preferred.
• Ability to lead diverse field crews and temporary labor in fast-paced conditions.
• Proven ability to run multiple jobs simultaneously with competing timelines & carrier SLA frameworks.
• Clean Background & MVR
• Ability to work nights, weekends, & overtime as needed for emergency response.

Responsibilities

• Inspect initial site losses and assess fire, water, smoke, mold, and storm damage.
• Document salvageable items with photos and scope.
• Build full scope of services before mobilization including staffing and costs.
• Perform jobsite safety walk-throughs and hazard identifications.
• Own estimates in Xactimate & Symbility through carrier approval.
• Coordinate electronics, textiles, artwork, and high-value items needing appraisal.
• Schedule and dispatch crews; manage pack-out lifecycle.

Skills

Xactimate estimating

Team leadership

Carrier SLA management

Multi-job coordination

Tools

Symbility

Encircle

RMS

Microsoft Office

Job description

Benefits

• 401(k) matching
• Company car
• Dental insurance
• Health insurance
• Training & development
• Vision insurance

Paul Davis Restoration of Northern Virginia is hiring a Division Leader for our Emergency Service Division. When fire, water, smoke, mold, or storms damage a property, our contents team is responsible for safely packing out, cleaning, restoring, storing, & returning our customers’ most important belongings. This is a full-cycle leadership role for someone who can run estimates, crews, logistics, & carrier relationships — and own every contents job from intake to invoice.

What You’ll Do

Inspection & Scope Development

• Conduct initial site inspections on all new losses, assessing fire, water, smoke, mold, & storm-damaged items
• Distinguish salvageable from non-salvageable items & document findings with photos, written scope, & contents-management software
• Build the full scope of services before mobilization — staffing, projected hours, consumables, & preliminary cost summary
• Perform jobsite safety walk-throughs & hazard identification prior to deploying crews

Estimating

• Own estimate writing in Xactimate & Symbility, from initial draft through carrier approval
• Apply each carrier’s SLA requirements — documentation standards, contact timeframes, & scheduling protocols
• Coordinate specialty line items such as electronics, textiles, artwork, & high-value items needing third-party cleaning or appraisal

Logistics, Fleet & Labor

• Schedule & dispatch crews across all active jobs & manage the pack-out & pack-in lifecycle
• Oversee the division’s assigned vehicle fleet — assignments, usage logs, & basic maintenance reporting
• Recruit, schedule, train, & supervise temporary & permanent field labor
• On-call availability to support crews & customers for emergency contents response

Documentation, Compliance & Warehouse

• Maintain accurate inventory tracking, labeling, & condition reporting in RMS & management systems
• Keep all job documentation audit-ready at every stage, with zero billing gaps at invoice
• Uphold warehouse cleanliness, item segregation, ozone-room standards, & contents security protocols

Customer & Carrier Communication

• Serve as the primary point of contact for homeowners, property managers, adjusters, & carriers throughout each job
• Meet clients & adjusters on-site to resolve issues & provide a professional opinion; re-inspect job sites for quality control
• Communicate progress, scope changes, & milestones to Operations Leadership, & obtain final authorizations before job close
• Build & grow professional relationships with carriers, vendor networks, & Third-Party Administrators

What You Bring (Requirements)

• 3+ years in property restoration, management, or related claims/estimating roles
• Xactimate estimating experience required (Symbility a plus); Xactimate Level 1 certification preferred
• Ability to lead, coach, & direct diverse field crews & temporary labor in fast-paced conditions
• Proven ability to run multiple jobs simultaneously with competing timelines & carrier SLA frameworks
• Clean Background & MVR
• Ability to work nights, weekends, & overtime as needed for emergency response

Highly Preferred

• IICRC credentials are highly preferred (company sponsorship available if not yet certified)
• Prior hands-on experience writing Xactimate estimates
• Water Damage Restoration (WRT), Fire & Smoke, Odor, or Upholstery a plus (company-sponsored)

Systems You'll Use

Xactimate & Symbility (estimating); Encircle (field documentation); Cotality products including Claims Workspace, Luxor, & RMS; TPA platforms including PDRI, Contractor Connection, Alacrity, & Lionsbridge; a time-tracking platform; & Microsoft Office with SharePoint/OneDrive. Training is provided on our specific tools.

Schedule & Conditions

• Standard schedule Monday–Friday, 7:30 AM–5:00 PM, with a rotating on-call schedule for evenings, weekends, & select holidays
• Hybrid role combining field job sites, warehouse, & remote coordination
• Work in residential & commercial environments affected by water, fire, smoke, mold, & storm damage; appropriate PPE provided

We Offer

• Base salary $68,000-$75,000 a year, plus performance-based bonus & commission potential
• Company vehicle, fuel card, & company cell phone
• Company-sponsored certifications
• The backing of a trusted national brand with deep local roots & a team that genuinely supports one another

Compensation: $75,000.00 - $120,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values

• Deliver What You Promise
• Respect The Individual
• Have Pride In What You Do
• Practice Continuous Improvement

Our Mission

To provide opportunities for great people to deliver Best in Class results