Operations Manager

United States Home Services; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

United States Home Services is seeking an Operations Manager to oversee installation operations for the Austin market, coordinating field teams and subcontractors to ensure timely execution and excellent customer experience.

The role requires leadership of 25+ technicians, strong organizational skills, and on-call readiness to support operations across multiple home improvement packages. A hands-on leader who can drive scheduling and execution is essential.

Qualifications

• 2+ years managing subcontractors.
• Experience leading large teams of technicians.
• Experience with ServiceTitan.
• Comfortable being on-call to support operations.
• Strong organizational and coordination skills.

Responsibilities

• Oversee installation operations across the Austin market.
• Lead and support a team of 25+ technicians and field personnel.
• Support execution across all home improvement packages.
• Partner with the current Service Manager to help oversee the service department.
• Coordinate installers and subcontractors to support quality and customer satisfaction.
• Review inventory tracking and procurement processes.
• Help maintain strong communication between operations, field teams, and customers.
• Support scheduling, problem-solving, and day-to-day operational execution.

Skills

Subcontractor management

Team leadership

ServiceTitan

On-call readiness

Organizational skills

Coordination

Job description

We hiring a Operations Manager to oversee installation operations across the Austin market.

This role is at the center of field execution, customer experience, and operational coordination, supporting multiple service lines including HVAC, Plumbing, Insulation, and Attic Package installations.

This is a hands-on leadership role for someone who can manage moving parts, support field teams, and keep projects running smoothly from scheduling through completion.

What You’ll Be Responsible For

• Oversee installation operations across the Austin market
• Lead and support a team of 25+ technicians and field personnel
• Support execution across all home improvement packages
• Partner with the current Service Manager to help oversee the service department
• Coordinate installers and subcontractors to support quality and customer satisfaction
• Review inventory tracking and procurement processes
• Help maintain strong communication between operations, field teams, and customers
• Support scheduling, problem-solving, and day-to-day operational execution

What We’re Looking For

• 2+ years managing subcontractors
• Experience in or exposure to the trades industry
• Experience leading large teams of technicians
• Comfortable being on-call as needed to support operations
• Strong organizational and coordination skills
• Ability to manage priorities in a fast-moving environment
• Experience with ServiceTitan

If you have experience managing field operations, coordinating technicians, and improving execution in a service-driven environment, we’d welcome a conversation.