Operations Manager

MV Transportation, Inc.; Concord (CA); On-site; USD 110,000 - 120,000; Full time

Job summary

MV Transportation, Inc. in Concord, CA is seeking an experienced operations manager to lead paratransit services.

The role focuses on optimizing on-time performance, driver availability, and call center effectiveness while ensuring regulatory and contractual compliance. You will mentor location staff, oversee safety/training programs, monitor key metrics, and maintain client relations through proactive outreach and audits.

Qualifications

• 1–3 years of management experience in a paratransit environment.
• Experience with scheduling, personnel management and training.
• Ability to work independently with strong analytical and written/verbal skills.
• Knowledge of contractual obligations.
• Knowledge of company policy to ensure consistent driver activity assessment.
• Trapeze experience preferred.
• Experience managing a fast-paced environment.
• Experience obtaining Verification of Transit Training Certificate.

Responsibilities

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Communicate with location staff and support team members.
• Oversee safety and training programs to ensure compliance with requirements.
• Maintain safety culture of the division.
• Maintain client contact to meet or exceed expectations.
• Conduct periodic departmental audits.
• Review key operational metrics daily, weekly, and monthly.
• Implement and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.

Skills

Management experience

Scheduling

Personnel management

Training

Analytical skills

Written communication

Verbal communication

Contract knowledge

Trapeze experience

Fast-paced environment

Job description

Job Responsibilities

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contributes to maintain the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Participates in location labor and employee relations activities.

Talent Requirements

• Must have one (1) to three (3) years of management experience in a similar sized paratransit environment.
• The ideal candidate would have experience in scheduling and personnel management and training.
• Must be able to work independently and have strong analytical, written and verbal skills.
• Knowledge of the contractual obligations is a must to perform this job correctly.
• Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers’ activity.
• Trapeze experience preferred.
• Experience managing fast paced environment.
• Experience obtaining Verification of Transit Training Certificate

Salary range: $110,000 - $120,000

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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California – Pay Transparency Requirements

102000-120000