Commuter Operations Manager

MV Transportation, Inc.; Los Angeles (CA); On-site; USD 69,000 - 85,000; Full time

Job summary

MV Transportation, Inc. is seeking a Commuter Operations Manager to lead the daily operation at the assigned location, ensuring delivery of annual business plans and compliance with agency policies and company procedures.

The role emphasizes on-time performance, driver availability, call center oversight and strong customer relations. Responsibilities include staff training, safety program oversight, and regular communication with staff and support teams to maintain service quality.

Qualifications

• Five years of experience managing and supervising public transit services of similar size.
• Experience in scheduling, personnel management and training.
• Strong written and verbal skills; ability to work independently.
• Knowledge of contractual obligations and company policies.
• Experience managing a fast-paced environment.
• Trapeze experience preferred.

Responsibilities

• Manage on-time performance and driver availability.
• Manage all call center functions.
• Manage customer relations through direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Communicate with location staff and support teams.
• Oversee safety and training programs to ensure compliance.
• Contribute to the safety culture of the division.
• Maintain client contact to meet or exceed expectations.
• Assist with periodic departmental audits.
• Review key operational metrics daily, weekly and monthly.
• Promote and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.

Skills

Public transit management

Scheduling

Personnel management

Training and mentoring

Contract familiarity

Communication

Safety compliance

Independent work

Trapeze experience

Driver relations

Tools

Trapeze

Job description

MV Transportation is seeking a Commuter Operations Manager for proposed business that will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures.

Job Responsibilities

• Effectively manage on-time performance and driver availability
• Effectively manage all call center functions
• Effectively manage customer relations through both direct contact and outreach programs
• Identify, select, train and mentor location staff
• Effectively and frequently communicate with location staff and support team members
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements
• Contributes to maintain the safety culture of the division
• Maintain client contact routinely to meet or exceed expectations
• Assist with conducting periodic departmental audits
• Daily, weekly and monthly review of key operational metrics
• Implement, promote and adhere to company policies and procedures
• Participates in location labor and employee relations activities

Talent Requirements

• Must have a minimum of five (5) years of successful experience managing and supervising public transit services similar in size and complexity to the service herein described
• The ideal candidate would have experience in scheduling and personnel management and training
• Must be able to work independently and have strong written and verbal skills
• Knowledge of the contractual obligations is a must to perform this job correctly
• Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers' activity
• Trapeze experience preferred
• Experience managing fast paced environment

Starting salary: $77,173

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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