Operations Manager

RECO Equipment, Inc.; Columbus (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

RECO Equipment Inc. is seeking an Operations Manager to lead daily branch operations, overseeing parts, service, logistics, and administrative activities.

You will drive customer satisfaction, profitability, and efficiency across multiple departments while maintaining safety and policy compliance. The ideal candidate has 3+ years in branch or operations management, experience with heavy equipment, and strong leadership, communication, and problem-solving skills.

Qualifications

• 3+ years of experience in branch, operations, or department management preferred.
• Background in heavy equipment, parts, service, or logistics strongly preferred.
• Experience dispatching technicians and coordinating service operations preferred.

Responsibilities

• Oversee daily branch operations including parts, service, logistics, and admin functions.
• Manage workflow across departments to ensure customer satisfaction and efficiency.
• Monitor KPIs, control costs, and support profitability.
• Coach, train, and hold staff accountable for performance.

Skills

Leadership

Operations management

Customer service

Communication

Inventory management

Budgeting

MS Office

Driver's license

Problem solving

Tools

NEXT or similar systems

Job description

Description

RECO Equipment Inc. is a full-line distributor supplying heavy and compact equipment — new, used, and rental. Our product lines are supported by Parts & Service departments at each branch location. For more information, please visit www.recoequip.com.

PRODUCT LINES: Link-Belt, RokBak, Liebherr, Hitachi, Cummins Engines, Isuzu Engines

At RECO, we hire individuals who demonstrate our Core Values:
Authentic, Hard Working, Professional, Loyal, and Customer Oriented.

The Operations Manager is a hands-on leader responsible for the daily operations and growth of a developing RECO branch. This position oversees all branch functions, including parts, service, logistics, and administrative operations, while ensuring the highest level of customer satisfaction and operational efficiency.

The Operations Manager plays a critical role in managing multiple responsibilities directly, maintaining workflow across departments, and ensuring the branch operates smoothly, profitably, and in alignment with RECO’s standards.

Requirements

• Experience & Background
• 3+ years of experience in branch, operations, or department management preferred
• Background in heavy equipment, parts, service, or logistics strongly preferred
• Experience working in a small, team-oriented environment
• Skills & Competencies
• Strong organizational and multitasking skills in a fast-paced environment
• Excellent communication, phone etiquette, and customer service skills
• Professional, solution-driven mindset with strong attention to detail
• Experience dispatching technicians and coordinating service operations preferred
• Proficiency in Microsoft Office and computer systems (experience with NEXT or similar systems a plus)
• Ability to manage inventory, process invoices, and support basic accounting functions
• Operational & Leadership Abilities
• Ability to oversee daily branch operations, including parts and service coordination
• Experience handling customer escalations and maintaining strong client relationships
• Ability to monitor KPIs, control costs, and support profitability
• Commitment to safety compliance and company policies
• Leadership skills with the ability to coach, train, and maintain accountability
• Other Requirements
• Valid driver’s license and insurable under company policy
• Ability to lift up to 25 lbs occasionally
• Dependable, self-motivated, and able to work independently