Operations Manager

Clear Channel Outdoor Holdings, Inc.; Chicago (IL); On-site; USD 76,000 - 86,000; Full time

Benefits offered by this job

Health, Dental, Vision plans

401(k) with company match

Paid time off

Job summary

Clear Channel Outdoor in Chicago, IL seeks an Airports Operations Manager to oversee the airport advertising program on-site, coordinating with Regional Operations Managers, Market Managers, Account Executives, and clients to drive revenue and ensure seamless operations.

The role requires 5+ years in project management or facilities maintenance, with strong Microsoft Office skills and a Bachelor’s degree preferred.

Qualifications

• Bachelor’s degree preferred, or equivalent combination of education, training, experience, or military experience.
• Five (5) + years of related work experience, preferably in Project Management and/or facilities maintenance.
• Skilled in using Microsoft Office software, including Word, Excel, Outlook, and PowerPoint.

Responsibilities

• Manages advertising program assets, operations, and in-field personnel at the airport.
• Front-line operations liaison, ensuring high-level service, urgency, and clear communication with partners and clients.
• Oversees ad program inventory, maintaining it in 'like new' condition and adhering to company standards.
• Troubleshoots and implements action plans for repairing or replacing inventory to maximize up-time.
• Monitors digital advertising networks and client content through the CCA digital content management system.
• Coordinates with third-party service and tech support contractors for troubleshooting printed and digital inventory.
• Conducts weekly market program audits to ensure functionality and cleanliness of displays.
• Provides Proof of Posting photographs of client campaigns per POP policy and industry standards.
• Collaborates with Regional Operations Manager to manage capital investment budget for revenue-generating resources and expenses.
• Performs other assigned duties as needed.

Skills

Microsoft Office

Education

Bachelor’s degree

Job description

Clear Channel Outdoor Job Summary: The Airports Operations Manager oversees all aspects of the airport advertising program on-site. This role involves daily operations at the airport, collaborating closely with Regional Operations Managers, Market Managers, Account Executives, and advertising clients, as well as coordinating with Airport Management to implement and maintain sales opportunities and inventory. The Manager plays a crucial role in planning, executing airport operations, and driving continued revenue growth.

Job Responsibilities

• Manages advertising program assets, operations, and in-field personnel at the airport.
• Serves as the front line of operations, ensuring high-level service, urgency, and communication with airport partners, sales Account Executives, and external clients.
• Oversees ad program inventory, maintaining it in 'like new' condition and adhering to company standards.
• Troubleshoots and implements action plans for repairing or replacing inventory to maximize up-time.
• Monitors digital advertising networks and client content through the CCA digital content management system.
• Coordinates with third party service and tech support contractors for troubleshooting printed and digital inventory.
• Conducts weekly market program audits to ensure the functionality and cleanliness of advertising displays.
• Provides Proof of Posting photographs of client campaigns per company POP Policy and industry standards.
• Collaborates with the Regional Operations Manager to create and manage the capital investment budget for revenue-generating resources and operational expenses.
• Performs other assigned duties as needed.

Job Qualifications

Education and Certifications Bachelor’s degree preferred, or equivalent combination of education, training, experience, or military experience.

Work Experience Five (5) + years of related work experience, preferably in the field of Project Management and/or facilities maintenance. Prior experience in Airport Operations is a plus.

Skills Skilled in using Microsoft Office software, including Word, Excel, Outlook, and PowerPoint.

Competencies

• Achievement Orientation: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Adaptability: Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups.
• Business Perspective: Using an understanding of business issues, processes, and outcomes to enhance business performance.
• Client Focus: Providing service excellence to internal and/or external clients.
• Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with the broader community.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue, and effectively getting the message across.
• Planning and Organizing: Reaching goals by making and following plans, setting, and sticking to priorities and allocating resources effectively.
• Project Management: Planning, implementing, monitoring, and completing projects, ensuring effective management of scope, resources, time, cost, quality, risk, and communications.

Physical Demands

The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to lift, pull, push and position ladders, material, and equipment, occasionally more than fifty (50) pounds. Employee required to climb ladders and/or stairs and walk long distances within the airport daily. Specific vision abilities required by this job include close vision and the ability to adjust focus. This job is performed in a temperature-controlled airport environment. Duties are occasionally performed in the evening or late-night hours.

Other Requirements

Ten (10) year FBI Background check required for airport security badging process.

Targeted Compensation Range

The Targeted Compensation Range for this ILLINOIS position is: Min: $76,000 Max: $86,000 Bonus eligible, subject to the terms and conditions of the applicable incentive plan.

Benefits

• Multiple Medical, Dental, and Vision Plans to choose from
• Health Care Spending Accounts (HSA and FSA Options)
• Medicare Assistance
• Dependent Care Flexible Spending Account
• Optional Short Term and Long Term Disability Plans
• Company Paid Employee Life and AD&D Insurance
• Supplemental Life and AD&D Insurance (Employee/Spouse/Child)
• Voluntary Benefits: Critical Illness, Accident, Identity Theft Protection, Legal Assistance, and Pet Insurance
• Pre-Tax Commuter Spending Account
• Employee Assistance Program (EAP)
• 401(k) Savings Plan with company match
• Paid Time Off (Accrued Vacation and Sick Plans)
• Free Digital Gym Membership and Discounted Memberships
• Professional Development Opportunities
• Employee Resource Groups

Ultimate Compensation

Ultimate compensation will be based on several factors, including relevant experience, skills, scope and responsibility of the position, as well as pursuant to salary market benchmarks. This salary range is a good-faith estimate of the salary for this position.

EEOC statement

As an equal opportunity workplace, we believe that being your authentic self enables us to deliver innovative advertising solutions while enhancing our communities. Our goal is to foster an inclusive environment where we celebrate you as you are, and value your growth and passion.

Location

Chicago, IL: 222 Merchandise Mart, Suite 570, 60654

Position Type

Regular

Equal Opportunity Employer

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Our organization participates in E-Verify.

Company Culture

At Clear Channel Outdoor, we're more than a leader in Out-of-Home advertising. We're pioneers shaping the future of how brands connect with people in the real world. As one of the largest and most innovative advertising platforms in the U.S., we're redefining the power of OOH media with cutting-edge creativity, impactful digital billboards, advanced data analytics, and measurement solutions. But what truly sets us apart is our people. Our employees describe Clear Channel Outdoor as a place where collaboration thrives, where teams explore solutions together, and, where the supportive culture created by coworkers fuels motivation and success. We believe in investing in our culture because we know that great business outcomes start with engaged, supported employees. Here, you'll find opportunities to grow your career, make a difference, and do meaningful work that creates a positive impact both inside and outside in the communities we serve. Joining our team means helping to push the boundaries of what's possible in Out-of-Home - and doing it in an environment where people, passion, and purpose come together to drive progress.

Additional Benefits

• Health, dental and vision plan options
• Spending and health savings accounts
• Employee assistance program
• Critical illness and accident insurance
• Life and disability insurance
• 401(k) Retirement with company match
• Paid time off
• Additional discount programs and benefits
• Identity theft protection
• Legal insurance
• Pet insurance
• Gym memberships
• Home and auto insurance
• Professional Development Opportunities
• Leadership development program
• Peer coaching
• Collaborative career development plans
• Training & development

Know Your Rights

Clear Channel Outdoor is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please direct your inquiries to MyHR at 1-833-831-2089 or email us at [e-mail]. When you call this number to request an accommodation, you must have the information related to the specific position you are interested in (requisition number, job title, location, etc.).