Hotel Operations Manager

Wyndham Atlanta Buckhead Hotel & Conference Center; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Paid Time Off

Employee hotel discounts

Career growth and development

Team-oriented work environment

Job summary

Wyndham Atlanta Buckhead Hotel & Conference Center is seeking an experienced Hotel Operations Manager to oversee daily hotel operations and drive guest satisfaction. You will lead Front Office, Housekeeping, Engineering, and F&B, ensuring service excellence and brand standards.

You will develop teams, manage staffing, track performance, and implement process improvements to boost profitability while maintaining a premier guest experience across a full-service property.

Qualifications

• 3+ years of hotel management experience in a full-service hotel.
• Knowledge of Front Office, Housekeeping, Engineering, and Food & Beverage operations.
• Experience leading and developing teams.
• Excellent communication, problem-solving, and organizational skills.
• Experience with hotel property management systems (PMS) and Microsoft Office.
• Ability to work a flexible schedule including weekends, holidays, and evenings.
• Bachelor's degree in Hospitality Management or equivalent work experience.

Responsibilities

• Oversee daily operations of Front Office, Housekeeping, Engineering, Food & Beverage, and other departments.
• Ensure exceptional guest service and promptly respond to guest concerns.
• Partner with department leaders to meet operational, financial, and guest-satisfaction goals.
• Monitor labor costs, scheduling, productivity, and departmental expenses.
• Inspect guest rooms, public areas, and back-of-house spaces for cleanliness, safety, and brand standards.
• Coach and develop department managers and team members.
• Support recruiting, onboarding, training, and performance management.
• Ensure compliance with policies, brand standards, and regulations.
• Analyze operational reports and implement strategies to improve efficiency, profitability, and guest satisfaction.
• Serve as Manager on Duty (MOD) including evenings, weekends, and holidays.

Skills

Front Office

Housekeeping

Engineering

Food & Beverage

PMS

Microsoft Office

Communication

Problem-solving

Organizational

Team leadership

Education

Bachelor's degree in Hospitality Management

Tools

PMS

Microsoft Office

Job description

We're looking for an experienced and service-focused Hotel Operations Manager to oversee the daily operations of our full-service hotel. This leadership role is responsible for ensuring exceptional guest experiences while driving operational excellence across multiple departments. The ideal candidate is a hands-on leader who thrives in a fast-paced environment, develops high-performing teams, and is passionate about hospitality.

What You'll Do

• Oversee the day-to-day operations of Front Office, Housekeeping, Engineering, Food & Beverage, and other operational departments as assigned.
• Ensure exceptional guest service by maintaining high standards of hospitality and responding promptly to guest concerns.
• Partner with department leaders to achieve operational, financial, and guest satisfaction goals.
• Monitor labor costs, scheduling, productivity, and departmental expenses.
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness, safety, and brand standards.
• Coach, mentor, and develop department managers and team members to foster engagement and accountability.
• Support recruiting, onboarding, training, and performance management initiatives.
• Ensure compliance with company policies, brand standards, and all federal, state, and local regulations.
• Analyze operational reports and implement strategies to improve efficiency, profitability, and guest satisfaction.
• Serve as Manager on Duty (MOD) as scheduled, including evenings, weekends, and holidays.

What We Offer

• Competitive salary
• Medical, dental, and vision insurance
• Paid time off
• Employee hotel discounts
• Career growth and development opportunities
• Supportive, team-oriented work environment

Qualifications: 3+ years of hotel management experience in a full-service hotel preferred. Strong knowledge of hotel operations, including Front Office, Housekeeping, Engineering, and Food & Beverage. Proven leadership experience with the ability to motivate and develop teams. Excellent communication, problem-solving, and organizational skills. Experience with hotel property management systems (PMS) and Microsoft Office. Ability to work a flexible schedule, including weekends, holidays, and evenings. Bachelor's degree in Hospitality Management or a related field preferred, or equivalent work experience.