Operations Manager

Meyer Jabara Hotels, LLC; Boston (MA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company match

Travel Discounts at Choice Hotels and

Vacation & Sick Time

Leadership team growth support

Job summary

Cambria Hotel Boston Downtown is seeking an Operations Manager to lead the Front Desk and Housekeeping teams. You will partner with department heads and the Assistant General Manager to uphold quality and care in every guest interaction, while serving as Manager on Duty with a strong evening/weekend/holiday presence.

You’ll train and support team members, manage staffing and performance, and assist with inspections, service recovery, and vendor communications to sustain a guest-first culture.

Qualifications

• 3–5 years of hotel operations experience.
• Leadership experience in Room Division.
• Strong problem-solving and people skills.
• Ability to motivate and manage a team with professionalism and empathy.
• Familiarity with hotel systems (Choice Advantage PMS, Microsoft Office).
• Comfortable working a flexible schedule that includes evenings, weekends, and holidays.

Responsibilities

• Lead day-to-day performance of Front Desk and Housekeeping teams.
• Collaborate with department heads and the Assistant General Manager to ensure guest interactions reflect quality and care.
• Serve as Manager on Duty with strong presence in evenings, weekends, and holidays.
• Train and support team members in front desk and housekeeping areas.
• Oversee staffing, scheduling, and performance management.
• Conduct inspections and follow through on service recovery.
• Support deep-cleaning schedules, inventory tracking, and vendor communication.
• Step in as needed to support the team including shifts at the desk or in housekeeping.

Skills

leadership

problem-solving

people skills

team motivation

guest-first attitude

flexible schedule

Tools

Choice Advantage PMS

Microsoft Office

Job description

Now Hiring: Operations Manager | Cambria Hotel Boston Downtown

Are you a hands‑on hospitality leader with a passion for service, standards, and making every guest experience exceptional?

Cambria Hotel Boston Downtown is looking for an Operations Manager to help drive excellence across our front desk and food & beverage operations. This role is perfect for someone who’s ready to lead from the floor, energize a team, and step into a key leadership role at a hotel that lives and breathes The Journey—our culture of people‑first hospitality and memorable service.

What You’ll Do

As Operations Manager, you'll be responsible for the day‑to‑day performance of the Front Desk and Housekeeping teams. You’ll work closely with department heads and the Assistant General Manager to ensure every guest interaction reflects our commitment to quality and care. You’ll also serve asManager on Duty, with a strong presence in evenings, weekends, and holidays.

You’ll:

• Lead with a “guest-first, can-do” attitude

• Train and support team members in both front desk and housekeeping areas

• Oversee staffing, scheduling, and performance management

• Conduct inspections and follow through on service recovery

• Support deep‑cleaning schedules, inventory tracking, and vendor communication

• Step in as needed to support the team—including shifts at the desk or in housekeeping

What You Bring

• 3–5 years of hotel operations experience
• Leadership experience in Room Division
• Strong problem‑solving and people skills
• Ability to motivate and manage a team with professionalism and empathy
• Familiarity with hotel systems (Choice Advantage PMS, Microsoft Office)
• Comfortable working a flexible schedule that includes evenings, weekends, and holidays

What We Offer

• Medical, Dental, and Vision Insurance

• 401(k) with company match

• Travel Discounts at Choice Hotels and beyond

• Vacation & Sick Time

• A leadership team that supports growth and celebrates wins

At Cambria Boston, we don't just run a hotel—we shape guest experiences, inspire teams, and create moments that matter. If you're a high‑energy operator ready to make an impact, we want to hear from you.