Operations Manager, Hotel Metro

Coury Hospitality; Milwaukee (WI); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Coury Hospitality in Milwaukee seeks an experienced hotel operations leader to oversee day-to-day activities, partnering with Front Office, Housekeeping, F&B, Engineering, Sales, and other departments to ensure seamless operations and outstanding guest experiences.

You will monitor performance, coach department leaders, address guest concerns with urgency, and coordinate during high occupancy, events, group arrivals, and VIP visits, all while maintaining service and safety standards.

Qualifications

• Minimum 4–6 years of progressive hotel or hospitality operations experience.
• Bachelor's degree preferred and previous supervisory or management experience in a full-service hotel.
• Experience in Front Office, Housekeeping, F&B, Engineering and guest services.
• Strong leadership, organizational, communication, and problem-solving skills.
• Ability to analyze operational performance and implement process improvements.

Responsibilities

• Lead the day-to-day operations of the hotel and support department leaders in delivering guest experiences.
• Collaborate with Front Office, Housekeeping, F&B, Engineering, Sales and others to ensure seamless operations.
• Monitor daily operations to identify opportunities for improvement while maintaining service standards.
• Coach department leaders and promote accountability and teamwork.
• Respond to guest concerns with professionalism and urgency.
• Coordinate hotel operations during high occupancy, events, group arrivals, and VIP visits.
• Monitor guest satisfaction scores and operational metrics to drive continuous improvement.
• Support staffing, training, and performance development to strengthen operations and team engagement.
• Ensure compliance with policies, safety procedures, brand standards, and regulatory requirements.
• Lead by example to create a positive, service-driven culture aligning with leadership goals.

Skills

Leadership

Cross-functional collaboration

Communication

Problem-solving

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Hotel PMS

Microsoft Office

Job description

You should join our team if you believe…

That exceptional hotels are built through strong leadership, teamwork, and operational excellence.

That every department plays an essential role in creating memorable guest experiences.

That the best leaders are visible, approachable, and willing to support their teams wherever needed.

That collaboration, communication, and accountability are the foundation of a successful hotel operation.

That solving operational challenges quickly and effectively creates better experiences for both guests and team members.

That every day is an opportunity to improve processes, develop people, and curate unmatched moments.

You’re a great fit for this role if you love…

Leading the day-to-day operations of the hotel while supporting department leaders in delivering exceptional guest experiences.

Partnering with Front Office, Housekeeping, Food & Beverage, Engineering, Sales, and other departments to ensure seamless hotel operations.

Monitoring daily operations to identify opportunities for improvement while maintaining the highest service and operational standards.

Supporting department leaders through coaching, problem-solving, and operational guidance that promotes accountability and teamwork.

Responding to guest concerns and operational challenges with professionalism, urgency, and sound judgment.

Coordinating hotel operations during periods of high occupancy, special events, group arrivals, and VIP visits.

Monitoring guest satisfaction scores, operational metrics, and service standards to identify opportunities for continuous improvement.

Supporting staffing, training, and performance development initiatives that strengthen hotel operations and team engagement.

Ensuring compliance with company policies, safety procedures, brand standards, and regulatory requirements.

Leading by example while creating a positive, service-driven culture where every team member feels valued and empowered.

Collaborating with executive leadership to achieve operational goals, financial performance, and exceptional guest satisfaction.

Taking pride in creating a hotel environment where guests receive outstanding service and team members thrive.

We’re excited to have you join us because…

You understand that operational excellence begins with strong leadership and teamwork.

You are passionate about developing people and creating an environment where teams succeed together.

You thrive in a fast-paced hospitality environment while remaining organized, adaptable, and solution-oriented.

You communicate effectively across departments and build strong relationships with guests, team members, and hotel leadership.

You balance guest satisfaction with operational efficiency and financial responsibility.

You embrace continuous improvement and actively seek opportunities to enhance service and operations.

You bring professionalism, integrity, and accountability to every decision you make.

You believe leadership means being present, supporting your team, and creating exceptional experiences every day.

Education and Experience

Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.

Four to six years of progressive hotel or hospitality operations experience required.

Previous supervisory or management experience in a full-service hotel preferred.

Strong knowledge of hotel operations, including Front Office, Housekeeping, Food & Beverage, Engineering, and guest services.

Experience leading cross-functional teams and supporting operational excellence.

Strong leadership, organizational, communication, and problem-solving skills.

Ability to analyze operational performance and implement process improvements.

Experience using hotel property management systems and standard business software preferred.

Ability to work flexible hours, including mornings, evenings, weekends, holidays, and emergency situations based on business needs.

Bilingual English/Spanish communication skills preferred, but not required.

Work Environment and Physical Requirements

Ability to stand, walk, bend, reach, and move throughout the hotel during the shift.

Ability to travel between hotel departments, guest areas, meeting spaces, and back-of-house operations as needed.

Ability to occasionally lift, carry, push, or pull up to 30 pounds.

Ability to operate computers, telephones, mobile devices, and standard office equipment.

Ability to work a flexible schedule, including evenings, weekends, holidays, and emergency response situations.

Ability to maintain professionalism while managing multiple priorities in a fast-paced hospitality environment.

Here’s the Core of Coury Hospitality:

We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS.

What else do YOU need to know…

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Additional duties may be assigned based on business needs. We are an equal opportunity employer.