Hospitality Operations Manager — Guest-First Leader

Meyer Jabara Hotels, LLC; Boston (MA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company match

Travel Discounts at Choice Hotels and

Vacation & Sick Time

Leadership team growth support

Job summary

Cambria Hotel Boston Downtown is seeking an Operations Manager to lead the Front Desk and Housekeeping teams. You will partner with department heads and the Assistant General Manager to uphold quality and care in every guest interaction, while serving as Manager on Duty with a strong evening/weekend/holiday presence.

You’ll train and support team members, manage staffing and performance, and assist with inspections, service recovery, and vendor communications to sustain a guest-first culture.

Qualifications

• 3–5 years of hotel operations experience.
• Leadership experience in Room Division.
• Strong problem-solving and people skills.
• Ability to motivate and manage a team with professionalism and empathy.
• Familiarity with hotel systems (Choice Advantage PMS, Microsoft Office).
• Comfortable working a flexible schedule that includes evenings, weekends, and holidays.

Responsibilities

• Lead day-to-day performance of Front Desk and Housekeeping teams.
• Collaborate with department heads and the Assistant General Manager to ensure guest interactions reflect quality and care.
• Serve as Manager on Duty with strong presence in evenings, weekends, and holidays.
• Train and support team members in front desk and housekeeping areas.
• Oversee staffing, scheduling, and performance management.
• Conduct inspections and follow through on service recovery.
• Support deep-cleaning schedules, inventory tracking, and vendor communication.
• Step in as needed to support the team including shifts at the desk or in housekeeping.

Skills

leadership

problem-solving

people skills

team motivation

guest-first attitude

flexible schedule

Tools

Choice Advantage PMS

Microsoft Office

Job description

Cambria Hotel Boston Downtown is seeking an Operations Manager to lead the Front Desk and Housekeeping teams. You will partner with department heads and the Assistant General Manager to uphold quality and care in every guest interaction, while serving as Manager on Duty with a strong evening/weekend/holiday presence.

You’ll train and support team members, manage staffing and performance, and assist with inspections, service recovery, and vendor communications to sustain a guest-first culture.