Operations Manager

VPNE; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

VPNE Parking Solutions LLC is seeking a Healthcare Operations Manager to lead the day-to-day client services within our healthcare support program. The role is client-facing and focuses on staffing, payroll, training and performance, reporting to the General Manager or Site Director.

You will collaborate with the client HR team, Recruiting and the People function to attract and retain top talent, manage onboarding, and ensure policy compliance.

Qualifications

• Supervisory experience with a leadership-first attitude.
• Strong communication abilities to all levels of organizations.
• Bachelor's degree in Business Administration, Healthcare, or related field.
• Proactive, positive and responsive with an interest in business development.
• Experience in training and development in new business settings preferred.
• Ability to organize and prioritize tasks.
• Impeccable guest service and problem-solving track record.
• Proficiency in learning software and systems.

Responsibilities

• Manage day-to-day operations including staffing, scheduling, payroll, and staff relations.
• Coordinate onboarding and paperwork with client HR and orientation scheduling.
• Partner with Recruiting and People teams to attract and retain top talent.
• Align with client definitions of success and deliver results with professionalism.
• Anticipate client expectations and ensure hospital policy compliance.
• Maintain client service plans and meet deadlines for invoicing.
• Conduct safety audits and coordinate with Training to reduce incidents.
• Serve as the main contact for customer complaints and team recognition.
• Ensure timely evaluations of VPNE healthcare team members.

Skills

Supervisory experience

Leadership

Communication

Problem solving

Training & development

Education

Bachelor's degree in Business Administration, Healthcare, Business or related major

Job description

The VPNE Healthcare Operations Manager is a client facing role focused on managing the operational day to day necessities, including staffing, payroll, training and performance. Reporting to the General Manager or Site Director, this role will be fully engaged in the administration and execution of our healthcare support services program in conjunction with client needs and expectations while building and fostering a culture of care, support, and professionalism.

Responsibilities

• Manage the day to day operations to include staffing, scheduling, payroll, team member relations issues and concerns, etc.
• Facilitate communications with the client HR team to ensure onboarding and paperwork compliance with orientation scheduling
• Partnering with Recruiting and the People teams to attract and retain impressive people who provide exceptional service as well as performance management and team member relations needs and concerns
• Understand "Client's Definition of Success," deliver it and present it in very impressive manner at every opportunity
• Proactively work to anticipate and deliver clients expectations
• Work with the client to ensure ongoing hospital compliance of policies
• Maintain client service plans and execute tasks ahead of schedule
• Review general ledger monthly, work with VPNE Director to generate client invoices, and work with Finance to ensure client packages meet clients' deadlines
• Consistently maintain high service levels that exceed client needs
• Regularly perform safety audits for all services lines and work closely with Training and Development to proactively reduce incidents
• Serve as point of contact for any customer complaint/team member recognition and ensure customer satisfaction
• Ensure evaluations/reviews are proactively done on all VPNE healthcare team members

The Healthcare Operations Manager will lead by example through:

1. Professionalism and Integrity
2. Sharp presentation
3. Strong organization and work ethic
4. Excellent communication
5. Coaching with kindness
6. Team Leadership
7. Collaboration with other internal department and client(s)

The successful Healthcare Operations Manager will have the following skills and qualifications:

Years of Experience: At least 3+ years of professional work experience in a supervisory role that requires leadership and training in a business setting

Language Skills: Proficient in English both verbally and written

Preferred Education Requirements: Bachelor's Degree in Business Administration, Healthcare, Business or a related major and/or experience to match

Requirements:

• Supervisory experience with a leadership first attitude
• Strong communication abilities to all levels of organizations both internally and externally
• Training and development experience in new business settings preferred
• Creative approach to problem solving
• Strong aptitude for learning software
• Ability to organize and prioritize tasks
• Must be proactive, positive, and responsive with a genuine interest in the business development
• Impeccable guest service skills with a proven track record in problem-solving
• Ability to work both independently and on a team
• Ability to multitask and work under pressure