Operations Manager

US Med-Equip; Oklahoma City (OK); On-site; USD 90,000 - 120,000; Full time

Job summary

US Med-Equip is seeking an Operations Manager to lead site operations, drive safety, service excellence, and team development across multiple locations. You will partner with leadership to ensure financial discipline and operational consistency while mentoring leadership depth.

Responsibilities include directing delivery, pickup, safety, and inventory; optimizing scheduling and resource allocation; and ensuring regulatory compliance. Strong communication and analytic skills are essential.

Qualifications

• B.A. or B.S. degree and at least 5 years of multi-site management experience.
• Strong integrity, work ethic, team orientation, and commitment to customer and employee value.
• Understanding of the medical equipment industry and financial/performance metrics.

Responsibilities

• Provide leadership and direction for all site operations, including Delivery, Pickup, Safety, and Inventory.
• Develop Operations team and ensure strong performance and growth.
• Oversee planning, scheduling, and resource allocation for efficiency.
• Ensure site compliance with safety, regulatory, and operational standards.
• Review performance metrics to identify trends and improvements.
• Manage labor utilization and expense to meet financial and service objectives.
• Drive consistency through standardization and cross-functional collaboration.
• Lead site-level audits, investigations, and performance reviews.
• Partner with the Regional Director to implement strategic initiatives and goals.
• Mentor emerging talent and build leadership depth.
• Communicate with customers and regional teams on priorities and outcomes.
• Promote a culture of excellence, accountability, and continuous improvement.
• Additional duties as assigned.

Skills

Leadership

Operations management

Communication

Problem solving

Financial metrics

Education

B.A./B.S. Degree

Job description

Job Description

The Operations Manager provides overall leadership and direction for site operations, ensuring service excellence, safety, and team development. This role manages local teams, can include other Supervisors and Leads, to achieve operational consistency, financial discipline, and alignment with organizational goals. The Operations Manager is accountable for operational consistency, partner satisfaction, and team development across their span of control. This position drives both strategic direction and execution, fostering a culture of accountability, continuous improvement, and patient-centered service in alignment with USME’s mission to support front-line healthcare.

Job Responsibilities

SCOPE OF CONTROL

• Leads 9 or more total staff or multiple locations / operational teams.

KEY RESPONSIBILITIES

• Provide leadership and direction for all site operations, including Delivery, Pickup, Safety, and Inventory.
• Manage and develop Operations team, can include Supervisors and Leads, to ensure strong team performance and growth.
• Oversee operational planning, scheduling, and resource allocation for optimal efficiency.
• Ensure site compliance with all safety, regulatory, and operational standards.
• Review and analyze performance metrics to identify trends, issues, and improvement opportunities.
• Manage labor utilization and expense control to meet financial and service objectives.
• Drive operational consistency through process standardization and cross-functional collaboration.
• Lead site-level audits, investigations, and performance reviews.
• Partner with the Regional Director to implement strategic initiatives and performance goals.
• Build leadership depth through succession planning and mentorship of emerging talent.
• Communicate clearly with customers and regional teams regarding operational priorities and outcomes.
• Promote a culture of excellence, accountability, and continuous improvement throughout the operation.
• Additional duties as assigned.

Qualifications

• B.A. or B.S. Degree and/or at least 5 years of multi-site management experience with business operations
• Exemplify the highest integrity, work ethic, team orientation, and relentless commitment to delivering value to customers and employees
• Understanding of the medical equipment industry
• Outstanding listening, communications, collaboration, leadership, organizational and problem-solving skills
• Understanding of financial and performance metrics, order, and inventory data and trends

Proven remote-management abilities